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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Great integration We use NVM now for almost a year and it really boosted our customer experience and has put calling seamlessly in our omnichannel strategy for our with customers.
Convenience and reliability We`ve been using NVM for our business for over a year now and we love it - we`ve just recently doubled the traffic and number of people using it, which should be a solid proof :) Easy to use on behalf of all agents, fully integrated with Salesforce, works exactly as designed, has incredible support and is one of the very few companies who would analyse the usage of their clients and recommend them more cost efficient options. Special thanks to Iain and Andrew for making this happen!
very useful!!! Thanks for the support!
Impressed for the new system Thank you for introducing the NVM system, all the Paysafe agents are happy to use it
Супер е! Най-добрата новина за времето ми досега в тази компания. Много интуитивно и лесно за работа!
User Friendly and Great Support Very friendly and efficient service in regards to the setting up of NVM by Russ and Kyle. Working fantastically!
Great software easy to use
Getting used to it... First days of the Salesforce use combined with NVM... It will take me a few days to fully appreciate, how much easier my Job just got... Heads up, good stuff.
Brilliant Integration I have been using NVM for almost a year now and had no previous knowledge of Salesforce. NVM's integration with Salesforce is brilliant and allows me to drill down on a host of fields. You will get the most out of NVM is you have a Salesforce Developer in your company however for a novice you are still able to create some decent reports. NVM service desk are useful but you will get the most out NVM by liaising with your Consultant during start up. Be sure to know what you want and make good use of the s... read more
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.