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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Impressive solution It has been a pleasure working with New Voice Media team as part of an Integration project. NVM has large volume of good features. It was easy to roll out and our agents found it quite easy to use this CTI solution. As a Salesforce Developer I would recommend this CTI and delighted that it was quite good match for our contact centre's complex call handling scenarios and I found that our senior stakeholders were quite happy with the Out of the box reports and dashboards provided by NVM.
Very pleased The NVM solution is very easy to use
NVM Мисля, че използването на NVM ще улесни процеса на работа какато за агентите така и за мениджмънта - мултифункционална и лесна за използване система
Stephane Caix Salesforce marche rapidement et efficacement. Je suis très content!
Отлична интеграция, изключително лесна и удобна за потребителите система Компанията за която работя използва NVM интеграцията със Salesforce от година и половина, през което време имахме възможност да се убедим в предимствата на системата. Интеграцията беше безпроблемна с очакваното качество и резултати, всички предварителни изисквания бяха спазени с необходимата прецизност, а използването на системата от потребителите ежедневно се оказа изключително лесно и безпроблемно. Системата предлага завидни възможности за рапорти и м... read more
Great integration We use NVM now for almost a year and it really boosted our customer experience and has put calling seamlessly in our omnichannel strategy for our with customers.
Convenience and reliability We`ve been using NVM for our business for over a year now and we love it - we`ve just recently doubled the traffic and number of people using it, which should be a solid proof :) Easy to use on behalf of all agents, fully integrated with Salesforce, works exactly as designed, has incredible support and is one of the very few companies who would analyse the usage of their clients and recommend them more cost efficient options. Special thanks to Iain and Andrew for making this happen!
very useful!!! Thanks for the support!
Impressed for the new system Thank you for introducing the NVM system, all the Paysafe agents are happy to use it
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,476 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open on Monday at 9:00 a.m.