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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Getting used to it... First days of the Salesforce use combined with NVM... It will take me a few days to fully appreciate, how much easier my Job just got... Heads up, good stuff.
Brilliant Integration I have been using NVM for almost a year now and had no previous knowledge of Salesforce. NVM's integration with Salesforce is brilliant and allows me to drill down on a host of fields. You will get the most out of NVM is you have a Salesforce Developer in your company however for a novice you are still able to create some decent reports. NVM service desk are useful but you will get the most out NVM by liaising with your Consultant during start up. Be sure to know what you want and make good use of the s... read more
User friendly and great support Support has been excellent throughout the integration process and the user friendly functionality has been easily picked up by the team.
Brilliant technology The integration of NVM makes my job in an extremely busy bookings department a lot easier. Storing vital information to make the bookings process run smoothly and quickly. Thank you for all your help!
Amazing user friendly system! The integration of NVM has made our work flow process efficient and effective. The training was great and everyone picked it up extremely easily.
Great Technology! It was an easy integration of NVM and our Desk.com/Salesforce orgs. The implementation went smooth and the continued use has been easy. We appreciate the support using NVM. Thank you to the Sales Rep Brian and implementation specialist Sean. Great Job!
Excellent Technology It has been 4 months since integrating NVM in our Desk.com and Salesforce orgs for our sales and support staff. Very stable and easy to use tool. We are very happy. Their professional services and customer support are great but above all the technology is solid. Our Sales Rep Brian and implementation specialist Sean were great. Highly recommend.
Impressed I'm impressed, moving to SalesForce and New Voice Media has been a great step forward compared to our old system. Great support from all the people involved at NVM.
Very easy to use We are very impressed with NewVoiceMedia's system
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.