This profile has been claimed by the business owner or representative.
Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Stop reading and get this! Ace product! Ask for Russell Healey!! 100%
Great! Fantastic system, really easy transfer from our old devices, quick setup, with great ease of access and use! Russell Healey was also brilliant, friendly and patient with each of us. Really appreciate all his help!
Easy Does It! Never had such a seamless transfer over to a new phone system! A matter of seconds meant brand new, up to date systems in place with easy to use, useful features everywhere. 10/10 from me.
Its so much easier I've supported a customer service center on a global SAP platform the past years. Last week we went live with a new local SalesForce/NVM intergrated platform. This change have been smooth thanks to a good on-site support from Russel in NVM. Contact world itself is easy to navigate and data is easy to download. The real-time view is nice, though i miss some flexibility in window sizing and some global/company settings for the queues and especially the special day setup in the opening hour section. All in Al... read more
Great App and Super support from NVM We started using the NVM system recently - With Russel´s help we were able to implement the system without challenges, he is very imformative and makes sure we are comfortable using the using New Voice Media and Contact World. Great support and great system, we felt very confident while going live. Thanks Russel and New Voice Media.
A great system for effective customer service NVM provides an easy to use interface with efficient call logging. Russell demonstrated the various aspects of the system in a clear and informative manner and he was very helpful. Very impressed with the service so far and looking forward to see how it continues to help our organisation
Great System from a Great Team! I have had the privilege of working closely with the NVM team for the implementation of our new telephony platform. The team has been amazing to work with educating and supporting us through this entire launch. We have now been live with the system for two weeks and have integrated with Salesforce to create a new platform that will enhance and improve our customer experience. The ease of the system and exceptional work from the consultants, who went above and beyond with training, face-to-face... read more
Smooth Transition & Easy to Use Have just moved over to NVM and finding it very easy to use, Russell presented the processes on how to operate the panel in a very clear and concise manner which the entire team found helpful. Intergration with SalesForce is fantastic and we are looking forward to generating accurate call reports. Thank you Russell for your help with setting this up :)
EXCITING NEW SYSTEM! I am looking forward to this wonderful transition to Salesforce! The NVM team has been very helpful making sure that everything is working properly and ensuring our success. I look forward to maximizing every new thing we have being offered here at BISK and this process has been very nerve racking yet exciting.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.