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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Review I've been extremely impressed by the level of support and assistance we have received from NVM, Iain Clements in particular, throughout the implementation process. I am also really happy with the product itself and the additional functionality and reporting capability it provides.
System update and excellent support We just had Iain Clements visit our offices to do a full review of implementation and upgrade on our NVM system and we could not be more satisfied with the final outcome of his intervention. The system itself is now working exactly as we want it to, and all the agents are thrilled with the new logging system and functionalities!
Great upgrade! Very intuitive system. Makes my life a lot easier when locating calls to validate.
Great System! We have been using NVM for about a week now and I throughly impressed with the results, not only is it directly routing calls to our relevant agents its also reducing clicks for our call centre staff as it pops the record on screen! Great reporting tools allow us to combine out KPI's with actual call data. Great product would highly reccommend
Considerably helped our organization! We have been using NVM for about two weeks. The function of email to case going through this has considerably made our agents more efficient. As well as the screen pop for information when our contacts call in. We are saving a large amount of time with not having to manually look up every person that calls. In terms of implementation, it went very smooth. We had a very high acceptance rate from our team members and they were able to understand and use the product very quickly.
Two thumbs up! Thank you very much.
Friendly Tool The new system is easy to manage. It is also easier to search for requests plus we can set it on how we want to view it. The attached emails or files are much easier to open. Navigation is much better. :)
Ease Access I would love to have an outlook linked to the sales force for easier email views. Overall, it is user friendly tool and gives me ease access to important information i need.
Its about time We need this type of System upgrade.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.