Claimed

Vonage Contact Center (formerly NewVoiceMedia)

4.8

About this business

Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.

4.81,476 reviews

Select a rating

Lady Camartin

on Sfappexchange

9 years ago

Friendly Tool The new system is easy to manage. It is also easier to search for requests plus we can set it on how we want to view it. The attached emails or files are much easier to open. Navigation is much better. :)

Vanessa Fadriquela

on Sfappexchange

9 years ago

Ease Access I would love to have an outlook linked to the sales force for easier email views. Overall, it is user friendly tool and gives me ease access to important information i need.

Lawrence Geovanne Diloy

on Sfappexchange

9 years ago

Its about time We need this type of System upgrade.

Richard Lazo

on Sfappexchange

9 years ago

Excellent As an admin user of salesforce, I think it is more interactive and easy to use. It's like it is talking to you on every click of the page. The flexibility to gather and generate reports and can actually customize it is a great selling point for new users. It is amazing how the data and application are integrated as one or broken down into seconds –Salesforce is really a must have for companies who values the meaning of efficiency.