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Vonage Contact Center (formerly NewVoiceMedia)

4.8

About this business

Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.

4.81,280 reviews

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Nicole W

on Sfappexchange

9 years ago

Overall Great Experience and Product The NVM system is easy to learn and use, more importantly it's made many aspects of our agent's job significantly more efficient. I especially appreciate the visibility it provides for monitoring call volume during and after opening hours, agent activity and call quality. The service we've received has been top notch, overall very happy with the decision to go with NVM!

Paul Landowski

on Sfappexchange

9 years ago

Great support We are very grateful for NVM support in the early demo, the set up and their customer service. We Highly recommend them!

Thomas Box

on Sfappexchange

9 years ago

Great Service Its a great service that works really easily with the tools we use.

Lewis Goodger

on Sfappexchange

9 years ago

Amazed Such a simple and useful tool!

Beki Anderson

on Sfappexchange

9 years ago

Useful tool for sales and marketing NVM offers us the ability to track and monitor inbound and outbound calls which in turn helps us with performance and quality. It's a new thing for us and there are the usual wrinkles that need ironing out but overall the features that NVM offer are a useful addition for sales and marketing teams.