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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Simple to use, efficient system After a short training session with Iain, the system was up, running and ready to use almost immediately. It makes life so much simpler and helps reduce the gap time inbetween calls.
Integrating calls into Salesforce We appear to have adopted a very logical and easy to navigate system in the inbound/outbound calling process. The transition to using this product was quick and easy to assimilate. The training given by Iain, friendly and clear, so altogether a great experience, and we now have a system which i'm certain will actively streamline our operation and benefit our customers.
New system makes life easier! After training for a couple of hours in the morning with Iain, it was super easy to use that afternoon. Very easy to navigate and will help to speed up productivity. Iain Clements, the trainer was very friendly and could answer every question we had, thank you very much.
Time saving and easy to use system I have found this system very practical and easy to use. The trainers were also extremely helpful and supportive which made the integration with our current sytem effortless.
Marvelous Easy and very simple to use.
Simple and easy to use. We had training with Iain and Eamon to explain the new system this morning, it was all very simple but Iain was happy to answer any questions we had. NVM was installed that afternoon and worked instantly alongside our current CRM with minimal disruption to our usual schedule. It will improve the experience the customer has when dealing with our company & project the professional image we wish to convey.
New system Helpful tool that is easy to use and very quick and efficient. It's user friendly and a great way to save time.
Overall Great Experience and Product The NVM system is easy to learn and use, more importantly it's made many aspects of our agent's job significantly more efficient. I especially appreciate the visibility it provides for monitoring call volume during and after opening hours, agent activity and call quality. The service we've received has been top notch, overall very happy with the decision to go with NVM!
Great support We are very grateful for NVM support in the early demo, the set up and their customer service. We Highly recommend them!
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.