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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
NVM implementation So far NVM integrated into Salesforce has been easy to use without any difficulties. It also offers many more options which we will hopefully make use of in the future.
Positive experience so far We only started using NVM but the whole implementation process went rather well, we appreciated the flexibility of the team right before go-live. I am convinced that the tool will add quite some value in the long run.
Thumbs Up Great implementation, something that you can keep all your records, easy to use and configure the way you like.... Iain Clements was a great trainer and once we set up the system, he was helping us to understand and troubleshoot when we had some problems with it. Thanks a lot.
Review It is a nice tool and very easy to use. 4 out of 5 because a few adjustments could be made to implement it further with the tools we already have. Then it would become the only tool instead of a great tool next to the tools we already use :)
Systems review Once Jamies from NVM gave us the in house training, and continued interaction online and on the phone, the link between Salesforce and NVM has been exactly what we wanted it to be. A call logging, call recording, activity logging and productivity monitoring all-in-one system which allows me to seamlessly monitor the entire sales floor as a whole and listen to individual calls when required.
Fantastic support and system We have been using NVM the last few weeks and it has been an amazing system to use, our Customer Service team find it easy and quick to use and it has vastly improved the service offered to our customers. We implemented the system smoothly, our support person Tim was amazing to work with and super helpful. Would recommend.
Awesome customer service to rival our own at MoveGB! We can already see that NVM will help us lead the industry with top level service as they clearly understand it themselves. We have had great help getting set up and they really took time to see what we needed through our own eyes. Phil was great on our training days and brought in cookies which made the ladies happy!
NewVoiceMedia Excellent Support One of the NVM support guys, Jamie, came to our offices to train our team on how to use the system effectively. He was extremely helpful and not only did he train people but he was great at troubleshooting. We liked the system before and now I love what it can do. Thanks NVM and thank you Jamie!
Great Product - Amazing Service I can't speak highly enough about NVM. We used NVM for our member support line and it has been amazing. We not only now have the ability to record and monitor every call, but it seamlessly integrates with salesforce. The implementation and service has also been amazing. They came on site to make sure everything went perfectly for launch and we have had no issues since. Best decision we made as a company.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.