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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
NVM all set ready to go This has been a long process for us due to issues at our end and the NVM team have been very supportive throughout and always willing to help even with things that seem way out of the remit. Tara has explained each step and given concise training and helped to deliver a solution for us that will hopefully just keep bringing great results to us. Thanks and I would recommend the team as a good solution for a business.
Tara! Tara came in to our company yesterday to set our new system in place and delivered an excellent training package, very informative and clearly presented. Tara is very patient and understanding in explaining the systems and the versatility of the programme and our usage. Delivered excellent product knowledge and advised how we can effectively manage team performance
An efficient & easy-to-use system - A must have! After a 1hr training session with Iain this morning, we had everything we needed to continue with the day's work. The new system allows us to contact customer's much quicker than before, shortening time between calls and completely removing telephone number input error as everything is in the one place! The first 3 calls I made with this system generated sales of £1,241 A must have for contact center & Telephone Sales teams!
Time Saving Efficient System The lync up with our system quick and smooth, no problems. I've found it easy to use. Great for delivering a professional service to our customers.
A simple and useful tool After only a couple of hours using this system, I found it very easy to use. It allows us to contact customers much quicker than before. The support team were very helpful also.
Simple to use, efficient system After a short training session with Iain, the system was up, running and ready to use almost immediately. It makes life so much simpler and helps reduce the gap time inbetween calls.
Integrating calls into Salesforce We appear to have adopted a very logical and easy to navigate system in the inbound/outbound calling process. The transition to using this product was quick and easy to assimilate. The training given by Iain, friendly and clear, so altogether a great experience, and we now have a system which i'm certain will actively streamline our operation and benefit our customers.
New system makes life easier! After training for a couple of hours in the morning with Iain, it was super easy to use that afternoon. Very easy to navigate and will help to speed up productivity. Iain Clements, the trainer was very friendly and could answer every question we had, thank you very much.
Time saving and easy to use system I have found this system very practical and easy to use. The trainers were also extremely helpful and supportive which made the integration with our current sytem effortless.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,476 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open on Monday at 9:00 a.m.