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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Very good, and very easy We've been live with NVM for two months now, and so far we are very pleased. Everything is working very smoothly, and the set up process was very straight forward.
Excellent A very worthwhile upgrade, and ties in our CRM and voice systems seamlessly.
A cut above the rest We have just recently moved over to using Contact World. This system has really changed the way we deliver to our customers. We have coupled the system together with Salesforce - The system we are using is superb. It makes simple interaction between us and our customer base so much more personal and gives each and every customer a tailor made service. We will be able to prioritise our calls and direct these to our agents within the teams more specifically. This seamless service makes the customer journey... read more
New System Improves Results! We have been using NVM for over 4 weeks and our end users in the Contact Centre have been impressed with the ease of use of the system. We have driven efficiencies and coupled with Salesforce have now the best in class system available to help deliver World Class service to our customers! We have worked with Phil Davit & Craig Murray and the relationship with them has been exemplary, they have been helpful, accommodating, understanding and very supportive in the transition, Craig came and spoke t... read more
Game changing! We have just implemented Contact World and this has been game changing for our business. Our customers now receive a better experience by using the UCD with SF .....we now know who they are, we know who they spoke to and route them to the right person/department. We have a 360 view of all customer interactions; Contact World enables us to deliver our customer service vision..... easy to do business, personalisation and speedy first contact resolution. Working with Phil and Craig and the team has been great. Th... read more
Fab new system! I have been lucky enough to use NVM for the past month and love it! It takes the pain out of reporting from a Management perspective, it's Customer focused as it allows the Agents to personalise the calls and it's easy and quick for the Agents to use. You could say it is an all round winner :)
Amazing! First time using the New Voice Media app and I've found it so easy to get to grips with! Great integration with Salesforce which makes reporting really simple.
Luke C Having worked in a contact centre environment for some time, I have dealt with my fare share of awkward and clunky phone systems so I was very pleased with the way in which the NVM app works and having it integrated in to Salesforce makes me incomparably more efficient my job!
Simple, easy, effective A great system, really easy to use.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.