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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Replaced Existing On-Premise Contact Center System - Great Solutions-Awesome Support We have been on NVM for over a month now, and it is truly an amazing system. It took us over a year and half to find the right "cloud based" Contact Center solutions to replace our on-premise PBX/ECC. We were very fortunate to discovered NVM (random browsing on Salesforce review). Drew Helped us throughout the pre-sales process and we were very impress by the demo (still have reservations), but decided to take a a leap of faith . Our Agents ... read more
Love It! Very helpful tool, saves much time when looking to call prospects, and this has massively helped my conversion. Support team is also very helpful, and are always happy to help with any minor hiccups. (Usually a hiccup is just me not knowing how to use the full functionalies!)
Excellent product that is clean, simple, and easy to use. Our latest experience with NVM is with the universal queue functionality. I couldn't be happier with the support we received during the setup as well as the increase in productivity because of this. Overall a great experience!
Great Product, Wonderful Support We have recently expanded our usage of New Voice Media to include the Universal Queue functionality. This is a great product, which is creating efficiency within the Support Department. The folks we partnered with to complete the implementation were fantastic. Highly Recommended
Asier Galarraga - Simple and easy A great solution for managing customer calls with a good connection with SFDC, simple for the distribution of calls and good monitoring reports
New customer We installed New Voice Media two weeks ago. It is a great system, really user friendly and adding back value to our business. The support that we have received had been excellent! Even on a Saturday when I wasn't expecting to get a response. Thanks Jamie!
Superb all round Great product, makes agent experience quick and simple - customers then feel the benefit. Improved metrics - in fact more insight than I can use at the moment! Excellent team behind the product too - always there to give advice of how to get the best from it. Highly recommended.
A New School Approach to Telephony and Call Center Services I have been in the Telecommunications industry for over 20 years, from support desk tech to Sr. WAN Design Engineer. I have seen a variety of applications from development through to full deployment, and in my opinion, New Voice Media is the leader in Telephony and Call Center Services. As one of their leading coaches, Carl Rio was instrumental in guiding me through the entire Design to Go Live deployment of our systems. It is tough enough with one or two difficult ... read more
Quick, Easy and Powerful Telephony Solution We're often nervous of the claims made by solution vendors but NVM have restored our faith! The pain free setup process was the easiest of any I've undertaken and the rich array of features, that are simply to deploy, mean we're yet to find something it can't do. Extremely happy with both the product and support from NVM.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.