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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Avec NVM tout est simple et facile Nous avons choisi NVM pour notre centre de contact à St Priest.Tout s'est déroulé sans problème dans un minimum de temps et nous avons pu démarrer en temps et en heure et utiliser les principales possibilités du systeme avec une facilité qui nous séduit encore. La relation étroite avec Sales Force est un atout indispensable pour améliorer notre expérience client et nous en bénéficions pleinement. Nous avons fait le meilleur choix possible et nous recommandons cette entreprise. Michel Dormoy... read more
Simon Singh - Amazing NVM Gets 5 Stars from me!! NVM has helped extremely with an improved insight into the department’s performance . The detailed reports provide me with accurate information on call volumes and trends, both as a team and individual agents. I’ve been using the reporting system to help with our daily forecasting for our rosters and shift patterns. I’ve found the insight from NVM and detail very quick and user friendly when I need to generate a report. NVM helps us provide that first class customer experience... read more
Improved Performance Management NVM has really helped with the performance management of our team. We now have the ability to respond immediately to real time fluctuations in customer telephone contacts. Managing agent availability to meet the ever changing demands of our customers.
Great tool This is a new tool for us but has proved easy to use. It links to our Salesforce platform and can tie quality assessment scores to cases. It gives us improved metrics and has added a lot of value for us.
Fantastic Great Product! easy to navigate and user friendly. Saves me a lot of time. Works really well for me!
Great Product Really useful product. User friendly for both admins and front end users. Would recommend as a CTI!
Review We have been using NVM for nearly a month now, and have had fantastic results. The Sales team and the managers are equally excited about this as it has made their life easier in a lot of ways. I recommend this product!
NVM implementation So far NVM integrated into Salesforce has been easy to use without any difficulties. It also offers many more options which we will hopefully make use of in the future.
Positive experience so far We only started using NVM but the whole implementation process went rather well, we appreciated the flexibility of the team right before go-live. I am convinced that the tool will add quite some value in the long run.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.