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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Fantastic Great Product! easy to navigate and user friendly. Saves me a lot of time. Works really well for me!
Great Product Really useful product. User friendly for both admins and front end users. Would recommend as a CTI!
Review We have been using NVM for nearly a month now, and have had fantastic results. The Sales team and the managers are equally excited about this as it has made their life easier in a lot of ways. I recommend this product!
NVM implementation So far NVM integrated into Salesforce has been easy to use without any difficulties. It also offers many more options which we will hopefully make use of in the future.
Positive experience so far We only started using NVM but the whole implementation process went rather well, we appreciated the flexibility of the team right before go-live. I am convinced that the tool will add quite some value in the long run.
Thumbs Up Great implementation, something that you can keep all your records, easy to use and configure the way you like.... Iain Clements was a great trainer and once we set up the system, he was helping us to understand and troubleshoot when we had some problems with it. Thanks a lot.
Review It is a nice tool and very easy to use. 4 out of 5 because a few adjustments could be made to implement it further with the tools we already have. Then it would become the only tool instead of a great tool next to the tools we already use :)
Systems review Once Jamies from NVM gave us the in house training, and continued interaction online and on the phone, the link between Salesforce and NVM has been exactly what we wanted it to be. A call logging, call recording, activity logging and productivity monitoring all-in-one system which allows me to seamlessly monitor the entire sales floor as a whole and listen to individual calls when required.
Fantastic support and system We have been using NVM the last few weeks and it has been an amazing system to use, our Customer Service team find it easy and quick to use and it has vastly improved the service offered to our customers. We implemented the system smoothly, our support person Tim was amazing to work with and super helpful. Would recommend.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.9 star rating with 1,128 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.