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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Its easy to navigate and simple Its really good to use when comparing other phones. Its so userfriendly where you dont have have to put too much effort to make calls.
NVM Amazing and User Friendly Good experience for us so far. Implementation has been smooth and the integration with salesforce is simple not too complicated.
Phenomenal Tool !!! It’s easy to handle and very effective ;-)
Younus is superb! Younus is superb!
Great Customer Support The support is superb! Carl Rio did a great job of not only walking me though the set up, but also of making sure I understood how the system worked and how each step affects different components. He took something that seemed very complicated and made it simple.
Simple and Efficient Contact World New Voice Media is a great CTI solution. It's simple to use yet full of features. The implementation, training and support teams have been fantastic, extremely helpful and responsive - A true pleasure to work with.
New Voice Media Easy to use on every level within the call centre, wallboard views are excellent and update in real time. Changing advisors call skills is simple and quick. The NVM team offers good support as and when required.
New Voice Media Contactworld is a brilliant product that has changed the way that our call centre operates. The integration with Salesforce has been seamless and we're looking forward to both systems being full integrated in both of our sites. The Call Plan architect is simple to use and has allowed us to be in control of our call flows. The reports are fast to run and provide our analysts with all the information they need at their fingertips. The Service Control suite has given us a Holistic view of all the activity across... read more
New Voice Media Movement of calls between multi sites have been alot easier.It's easy to integrate with the NVM call flow and Salesforce.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.