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Wag Hotels - Oakland
- Pet Boarding
- Oakland, CA
About this business
Location details
39 4th St, Oakland, CA, 94607, United States
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Been taking my dog here for two years, went to drop her off today and was turned away bc her bordatella vaccine was one month overdue. No warning, no email alerting me, nothing - just an unpleasant surprise that ruined my plans for the day. Bordatella isn't rabies folks, let's keep a little perspective, and maybe think about alerting your customer if a slightly overdue vaccine is that big of a deal to you.
Business response:
Hi Rebekah, Thank you for bringing your concern to our attention, and I apologize for any inconvenience caused. We review upcoming reservations and reach out to pet parents about expired or expiring vaccinations; however, we don't seem to have any reservations for Cricket at this time. Again, I apologize for any inconvenience, and I want to explain our process and why we didn't send a reminder. Please know that safety for all guests is our top priority. Current vaccines help us ensure that all pups in our care are up to dat... read more
Most rude and obnoxious manager last night picking up my dog. They told us one price then we return from our trip and it's almost double the price they told . Unacceptable. I will be filing a complaint against this manager. Needs to be checked and this needs to be addressed cause this is no way to talk to anyone when u clearly can't remember what you told someone is insane. Claimed everything was thoroughly explained and we "misinterpreted" then when charges were broken down she was wrong. Never got an apology nor could she ... read more
Business response:
Hi Termaine! Thank you for speaking with me today and for sharing your experience. I want to start by sincerely apologizing on behalf of the associate you interacted with last night. I take feedback like yours very seriously and will address this directly with that associate to ensure this situation does not occur again. I have also emailed you a breakdown of the most cost-effective boarding option you initially requested. I left you a voicemail regarding how we plan to rectify your experience for your next boarding reserv... read more
Wags Hotel failed to refrigerate my dog's broth, which was clearly labeled, resulting in him getting sick from spoiled food. This level of negligence is unacceptable, especially from a place that claims to prioritize pet care. Will not be returning.
Business response:
Hi Aubrey, I am the client services manager at Wag Hotels in Oakland. I take feedback like this extremely seriously. I have had trouble reaching you via phone, email, and text. Drake's health is my top priority. Please feel free to contact me as soon as possible so we may discuss your concern in detail. My phone number is 770-500-6680. Best regards Nate Hunt Client services manager wag hotels Oakland
Found a stray dog in the street today 15 blocks from the hotel with a Wag sticker. I called the facility, the staff was great and immediately came to pick him up. Obviously their security measures are poor if the dog was able to escape the boarding facility.
Business response:
Thank you for your swift action in helping our guest. We're incredibly grateful for community members like you. Despite our stringent safety measures, including double and triple containment throughout the hotel, this particular guest proved to be unlike any other and managed to outsmart our precautions. We were actively searching for the guest when you found him. We're happy to report that the guest is now safely back home, happy and healthy. Your assistance was invaluable, and we can't thank you enough for your suppor... read more
My dog used to go there and I use to think that place was the best till I found out that every time I took her they would put her in a cage supposedly cause she was behaving bad , and I remember or used to think why would they do that when I knew for a fact that she wasn't aggressive at all and I knewfor a fact that she went to other day cares and never has a complaint about her other than she'd been energetic and playfully and not just that when I asked for my money back cuss I had bought her a packaged it took forever for ... read more
I have went inside of this facility before and all I can say is they are treating the dogs like they are a prisoners. And They have so many cages with a lot of dogs barking I would not recommend to bring your dog here and the most expensive room the dog just gets a concrete 4 x 4 room with a glass balcony door all you can see is the camera and the dog just laying there all sad.
Business response:
Hi Main, At Wag Hotels, we pride ourselves on keeping a clean, comfortable and fun environment for all our guests. We have premium rooms for pups of all sizes and our Deluxe room that you mentioned ranges from 6x6 and larger and our Ultra suites are even larger than that. Our suites come equipped with cameras to give our pet parents peace of mind to view their pup and anytime. We also accommodate pups of all energy levels and offer several options of all day play for pups who enjoy being in a larger group or two 1 hour p... read more
I dropped my dog at daycare for 2 consecutive days. It's convenient how this is the only daycare in the bay that is open 24 hours! They watch your dog for a 12 hour time frame from the time you drop them off until you pick them up. The first night I brought him home, he seemed happy but reeked of urine. I should've seen that as a red flag, but still proceeded to send him back the next day. After I picked him up from the 2nd day, he had diarrhea all night long. Although the image of this facility looks pristine and profes... read more
Business response:
Hi Tammy, We pride ourselves on keeping a clean and comfortable environment for all our guests. We actually allow open tours of our facility everyday 10a-4pm so you can see the accommodations of each pup. Once all rooms are filled, we do not accept more guests to prevent overcrowding. Our play areas are viewable to all clients through our app so you can see capacity levels in real time. I encourage you to come in for a tour to see our capacity levels and compare them to our competitors. We aim to be as transparent as possi... read more
Updated: the manager contacted me and was very helpful and wanted to help find proactive solutions. I still think corporate needs better communication but they were helpful at the Oakland location and my dog looks great. Thank you. I'm pretty frustrated with wag hotel. I called in for a grooming reservation and they confirmed. I received a call and an email confirming his appointment. I then received a voice note saying that it is canceled. I received another email that it was confirmed and I replied to that email asking i... read more
Business response:
HI Christine, We appreciate you bringing this to our attention. I apologize for the miscommunication between our call center and hotel. We'll be reviewing each step to identify where our opportunities lie to better serve you and your pup in the future. As for your leash and collar, I was told it was found. We normally ask clients to keep their lease and collar, but it looks like an exception was made. Details about where your belongings were stored got lost between the morning staff and night staff. We're more than happy ... read more
Last 2 times our dogs have stayed at Wag the in-suite camera haven't worked... I called and was told different stories each time - must have been my phone despite other cameras working, that they would reset their cameras, that it was their hardware and they would call me back when fixed. No refund for not getting the services I paid extra for, no proof that dogs were even in the suite I paid more for or receiving the services I added. This is of particular concern after previously seeing on the cameras on previous stays ... read more
Business response:
We apologize for any inconvenience you experienced regarding camera access during your recent visit. Our team takes customer feedback seriously, and we'd like to address your concerns. Firstly, we're sorry that you encountered difficulties with camera access. We strive to provide a seamless and user-friendly experience for all our customers. We understand how important it is for you to use your camera for various purposes, and we sincerely apologize for any frustration this issue may have caused. Our technical team has bee... read more
Frequently asked questions about Wag Hotels - Oakland
How is Wag Hotels - Oakland rated?
Wag Hotels - Oakland has a 4.4 star rating with 912 reviews.
When is Wag Hotels - Oakland open?
Wag Hotels - Oakland is open now. It is open 24/7.