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Wag Hotels - San Francisco
- Pet Boarding
- San Francisco, CA
About this business
Location details
25 14th St, San Francisco, CA, 94103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My dog Daisy is a frequent flier at Wag Hotels for their All Day Play program and I boarded her for the first time here for the week and she had a great time. It was nice to be able to check in on her on the cameras and I know the staff here took great care of her. It was the longest time I'd been away from her since I adopted her and I was so thankful that she was happy and clean when I picked her up! As a daycare option, Wag has far exceeded my expectations since I started bringing Daisy here. I'm in healthcare so I'm awa... read more
Business response:
Aileen, we can't thank you enough for the wonderful review! We appreciate all the work you do in keeping our community safe working in healthcare, and we are delighted to know you trust us to provide Daisy a fun place to stay. You are right, we LOVE daisy!! Our extra-curricular activities are our absolute favorite too. Thanks for sharing the photos shared with our app. She is such a fun, popular girl at Daycare- everyone loves her. We will see you soon!
Shout Out To Wags!! I left my dear loved (Dog) Pepper at the San Francisco Wags Hotel location from December 22-26. It was the best decision I've ever made. David and his team were beyond kind, assertive, professional and treated Pepper like the prince he is. The front desk peps give off a sense of warmth & kindness. I knew my Pepper was in good hands:) The team took extremely good care of Pepper, I've never seen a more HAPPIER dog in my life when we picked him up. He was SUPER HAPPY!! I also wanna give David and his tea... read more
Business response:
Thank you so much for these kind words! We had a great time taking care of Pepper, and will look forward to seeing your family again soon! We are glad we were able to provide a warm environment during the holidays!
Fantastic first Wag experience this weekend. My year-old rescue, Woody, did all day play Saturday and Sunday. I set up his profile ahead of time and uploaded all his vaccination information, etc. I was a bit nervous since I've never left him anywhere; I've only had him three months and it's my first dog. Drop off and pick up was a breeze, and he came home tuckered out. The best was Sunday morning though, I was worried he would resist going in to Wag. Not at all, he was straining at the leash to get in, and he went off happil... read more
Business response:
Annie, thank you for your review! We understand the nervous feelings that come with leaving your pet for the first time, we are delighted to hear that drop off and pick up was pleasant and Woody had a great time! Pulling on the leash to go the other way is a sure sign he had fun. We thank you for trusting us to care for him while you are away. Thanks Annie, see you next time!
This was by far the best stay my puppie has ever had... she was in great care I was able to check in on her Via video ,give her trats and talk to her all from my phone ... the staff is amazing as well as the manager Tiffany 5star I highly recommend this facility if u need to drop ur dog.... !!!!!!!
Business response:
We are beyond thrilled to hear that you trust us and the care we provide your puppy! Our entire team is a group of animal lovers, and we know how important visibility is to our pet parents. Thank you for sharing that you enjoyed the WagCam and the treats dispensing! We appreciate your feedback, see you soon!
My partner and I once tried boarding a former cat companion at Wag and it didn't work out due to a policy they have around animals that are recovering from surgery. We adopted a new cat last year, and now that travel is an option again, have boarded him twice at Wag. Despite our former experience, we've had pretty good experiences more recently. First, as to the booking experience, it's definitely very involved the first time. You'll need to setup a whole profile for your companion, and for cats at least, you'll need to pro... read more
I've been taking my dogs here for over a year now and it's probably has been one of the best decisions I've ever made. My dogs get to play with other dogs all day long and when I pick them up, my dogs are tired. The team there has been good, there has been a transition of people and there were a couple hiccups, but the manager Mike has been really on top of it to ensure his customers are satisfied. I would definitely recommend getting the unlimited doggie day care package if you have a crazy schedule like me, no early drop o... read more
Business response:
Thank you so much for sharing your experience with us Chai. We absolutely love having Murphey, Milo and Mela here with us! They are all super social, staff and guests adore them! In fact they are here with us today and we look forward to seeing them tomorrow! Thanks again for your kind words. Best, Wag SF
This review is so long overdue...not because I don't know what to say but because I don't know how to say all the positive things I can say and keep it concise but still mention the amazing gift these people and this place has been for my dog who is deaf and well...can be problematic. I'll begin by saying during the beginning of the pandemic I was suddenly left with no dog care for my deaf and pretty special needs dog. I work in a business very close to Wag and honestly I was skeptical but I was panicked and needed at least... read more
I usually board my dog in the Oakland location but they were full during the times that I needed so I went to San Francisco to board. This is my first time in the SF location. Reservations work by submitting a request that has to be approved so if there were any notes on my dog then that should be included in the first initial invoice that they send out so you're aware of the charges before confirming the booking. This is for transparency on both sides. There was definitely something wrong because my dog couldn't wait to ge... read more
Business response:
Hi Loann, First off, I'd like to apologize for the miscommunication. At Wag, we strive to be transparent, straightforward, and clear with all clients in an effort to avoid miscommunication. We obviously missed the mark here, please allow me to explain what occurred. Back around March 28th, it appears the Oakland location made Sandwich (Sam) into a Special Care/One-on-One pup for the safety of other pups and staff, due to being unfit for groups and unpredictable in nature. With one-on-one, the price of daycare remains the s... read more
I had my dog stay at the Wag Hotel a year ago and the experience could not have been more different. Last year, service was great and my dog had a great experience. There were no "surprise" charges and he was able to enjoy all day play with the other dogs. This year, the "special" charges (adding $130 to the bill) that I incurred were not explained when I made the reservation. The staff gave my dog the incorrect medication and would not allow him to have play time with the other dogs because he has epilepsy. They claimed... read more
Frequently asked questions about Wag Hotels - San Francisco
How is Wag Hotels - San Francisco rated?
Wag Hotels - San Francisco has a 4.1 star rating with 991 reviews.
When is Wag Hotels - San Francisco open?
Wag Hotels - San Francisco is closed now. It will open at 9:00 a.m.