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Wag Hotels - San Francisco
- Pet Boarding
- San Francisco, CA
About this business
Location details
25 14th St, San Francisco, CA, 94103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I could not get through to them by phone. Recorded messaging goes into a loop without connecting me to establishment.
Business response:
Hi Diana, I am the general manager for SF Wag, I am truly sorry we did not connect with you via phone. I'd be more than happy to chat with you and address any concerns, unfortunately I am unable to locate your account so that I can give you a call or send an email. If you wouldn't mind I'd love to hear from you at your earliest convenience. My office number is 415.434.5480. I look forward to speaking with you. Best regards, Norma Bautista General Manager
Same here I never ever recommend Wag to anyone !! I tell all my pet clients and friends to beware !!
We've trusted Wag Hotel San Francisco with our dog every time we've traveled, but after this last experience, im glad we'll never be returning and we strongly advise others to reconsider leaving their pets in their care. Not only did they refuse to accept our dog back, but they also refused to take responsibility for their own mistake. During his last stay, it was a boarding along with a grooming service, only to be informed that their staff had accidentally clipped his nail too short, causing significant bleeding. As a res... read more
Business response:
Hello Chris, Thank you for sharing your feedback. I sincerely apologize for the frustration and concern you've experienced, and I understand how upsetting it must have been for both you and your pup. We genuinely value the trust you've placed in us in the past, and I regret that this recent experience has led to such disappointment. While we take every precaution to ensure the safety and comfort of the pets in our care, we do understand that the situation regarding the nail injury was unfortunate. Our team acted quickly to a... read more
Pet Parents BEWARE: I boarded my rescue dog with Wag Hotels over Thanksgiving, November 27th-December 3rd. It seems they took in more dogs than they could take care of, as my dog ended up neglected and did not receive all of the add-ons included with her "Deluxe Suite" package with "Specialized Care". The first two days seemed fine, but on November 29th my dog was freaking out, jumping and barking in her room. All of the workers ignored her, luckily we were able to watch over her with the WagCam 24/7 in her room. This is e... read more
If you have a dog in the Bay Area and need to board them, DO NOT USE Wag Hotels - San Francisco. We have used them several times and have run into some issues but it's mostly been good. This time, however, was beyond horrid. We reserved and GOT A CONFIRMATION for our dog's 2-day stay this week back on AUGUST 5 (that's 3 and a half months beforehand). We got an email from the hotel LAST MONDAY (a week before the busiest travel time of the year) that they had double booked and the room we had confirmed 3 MONTHS BEFORE was now ... read more
Business response:
Dear Kimberly, I wanted to take a moment to personally thank you again for taking the time to speak with me about your experience. I truly appreciate your understanding and the opportunity to address the concerns you had. Our conversation meant a lot to me, and I am grateful that we could discuss the situation openly. I completely understand the disappointment you felt, and I want to assure you that your feedback has been taken seriously. It is clear that we fell short in providing the level of care and trust that you and ... read more
[UPDATED REVIEW DUE TO WHAT HAPPENED TO OUR DOG IN MAY 2023] We entrusted Wag Hotel to care for our beloved dog, Mocha, during her stay, but the experience was nothing short of heartbreaking and disappointing. When we came to pick her up, a worker carried her out to us instead of her usual enthusiastic dash on a leash. At first, we didn't think much of it--until we got into the car. The moment we placed Mocha on my lap, she shrieked in pain. Concerned, we immediately went back inside to notify the staff. Their reaction w... read more
I wanted to love this place but I felt I couldn't. I read good reviews so I was convinced. I left my dog here and then found out about a lawsuit they're in for animal abuse and neglect. I said F that, I picked my dog right back up about 3 hours later. When I picked up my dog he was wet and smelled very strongly of pee. My dog does NOT pee himself, he is very clean. I thought to myself if he was here for 3 hours and smelled strongly of urine, wet, imagine if I would've left him here for his entire stay? F that. I found someon... read more
Business response:
Hello Yocelyn, We apologize for the experience you had with our services. Your feedback helps us improve. I would love the chance to get to speak with you. If you could please give me a call (510) 290 - 8785 or email me Deshawn.smith@waghotels.com. I hope we can come to a resolved solution. De'Shawn Smith Client Service Manager
The front desk staff that I worked with was wonderful. They were gyms. My dog never had any problems in the all-day play. You know lots of pictures. He had a good time. Now let's talk about management Do not send your dog here. My dog had been going and being groomed and apparently bit the groomer one time. This happened in June. I didn't find out until August this had happened. I also didn't find out that there was a report and there are points or whatever they're called on my dog. It took them 2 and 1/2 months to let me k... read more
Business response:
Hello All, We apologize for the experience you had with our grooming services. Your feedback helps us improve. I would love the chance to get to speak with you. If you could please give me a call (510) 290 - 8785 or email me Deshawn.smith@waghotels.com. We are underneath new management but that does not excuse the lack of awareness towards this situation. I hope we can come to a resolved solution. De'Shawn Smith Client Service Manager
We are so so glad that we took the tour before boarding here. The tour guy definitely has his sales pitch down. The receptionist warned our pets would not be allowed to have any potty breaks after 6pm until 8am the next day and stated "we don't have potty break or walk options, the dogs pee and poop in their kennels and we clean it up in the morning" what?! Nasty! There are no cameras for the large dog play yard. Their non luxury kennels that we toured through were in a dungeon type setting, walls coming down, spider webs... read more
Business response:
I'm really sorry to hear that your tour didn't meet your expectations and that our staff didn't reassure you about the care we provide at Wag. I'd love to hear more about your experience so I can understand how we might improve and better serve both you and your fur baby. If possible I would love to speak with you at your earliest convenience. Please give us a call at 888-924-5463. We look forward to hearing from you. Norma Bautista General Manager Wag Hotels San Francisco
Frequently asked questions about Wag Hotels - San Francisco
How is Wag Hotels - San Francisco rated?
Wag Hotels - San Francisco has a 4.1 star rating with 991 reviews.
When is Wag Hotels - San Francisco open?
Wag Hotels - San Francisco is open now. It will close at 6:00 p.m.