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Wag Hotels - Santa Clara
- Pet Boarding
- Santa Clara, CA
About this business
Location details
2000 Duane Ave, Santa Clara, CA, 95054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I do not recommend They don't seem to care as much about dogs and not so welcoming in the first visit despite the fact that my dog had so much anxiety. It might work for some dogs or owners.
Business response:
Hi Ayda, We are so sorry about Marty's time here with us at Wag. Guest satisfaction is our number one priority, we strive to offer exceptional care for our furry friends. I was able to get a hold of your husband earlier today and appreciate that he made time to speak with me. We appreciate your feedback as it helps us identify areas where improvements can be made and we are committed to researching and understanding your concerns. Sincerely, Maria and the SC Wag Team!
not a good experience with my dog's first stay. i wont take my dog again there. it was his nightmare. The only good thing was they were responsive on the phone and they had camera to watch your dog only during all day play. At all day play، they seemed attentive and interacting with dogs but mainly cleaning the floor when they pee rather than playing and engaging them. bad things: When we came in, the staff was not very welcoming to my dog and did not seem to be very attentive despite the fact that it was my dog's first... read more
Business response:
Hi Reza, Thank you for sharing your feedback regarding your recent experience with Marty's first stay at our facility and speaking to me earlier today. We appreciate you taking the time to let us know about your concerns, as it helps us improve our services and ensure the best possible experience for all our guests and their owners. We apologize for any inconvenience or negative experiences you and your dog encountered during the stay. We strive to provide a welcoming and dog-friendly environment, and it is disheartening t... read more
To say that the Wag Hotel was absolutely horrible would be an understatement. The conditions were unsanitary, unsafe, and traumatizing. When I spoke to Wag staff on the phone, they made it sound like the dogs would have access to the outside to go to the bathroom, but instead all the dogs urinated and defecated on the FLOOR. You can, for an additional cost, add on "strolls" to your stay, where they walk your dog outside, but we saw no grass areas in or around the facilities to walk them, except for right by the highway. ... read more
Business response:
Hi John, We're so sorry to hear that your furry family members time here at SC Wag has been anything less than a five star. Guest satisfaction is very important to us, we strive to offer exceptional care for our guests. All of your guests get playtime in our play yards every single day. These play yards, with the lone exception being our small all day play group, are outdoors in our facility under the cover of a roof so they are not in the direct elements rain or shine. We do have a non porous concrete for these play yar... read more
**NEWEST UPDATE*** Wag is not admitting any fault to my dog getting parvo. When I asked if they notified any of the dog owners from my dog being parvo positive at their facility they said they did not let anyone know. I asked if that's part of their policy to not let owners know when they put people's dogs at risk? She said she's new and isn't aware of any policies. Parvo has a 3-7 day incubation period. Therefore, she was insanely high possibility that she was contagious while at wag and NOT ONE DOG OWNER WAS NOTIFIED. if... read more
Business response:
Hi Sarah, We are truly sorry that Minka has become ill, and we understand how frustrating this can be for a pet parent. As pet care providers we do everything within our power to provide a safe and healthy environment for our guests and offer industry-leading cleaning, and sanitation practices with the best cleaning agents available in the country. We also require our guests to be vaccinated against communicable diseases with proof of documentation, prior to admittance. If we did not, we would see an outpour of concern.... read more
Their website brags about themselves ad nauseam but there are no prices, and it wants to fill out pages of information when you have no idea what they charge. Then if you can find their phone number it rings off the hook and then hangs up on you. If you can't trust someone to pick up the phone, how can you trust them to take care of your dog?
Updated review- Overall has been an okay experience, however today (2/9) has me a little conflicted about communication. I had to take Yuna last minute to all day play which Wag will graciously accept walk-ins if your pup already has previously gone to Wag. Around 12pm was the first time I was able to check on their WagCam to see how Yuna was doing and I saw her in the kennel which I thought was okay, she can get overstimulated or overwhelmed. I went to pick her up around 3pm (since that would be her 8th hour there and it wa... read more
Business response:
Hello Sherry, We are glad to hear that Yuna is having such a great time during her stays. She is such a sweetheart! I apologize for the miscommunication on her last bath. Please feel free to call us at 888-WAG-LINE and we would be glad to help you.
dont take your dog here they are very aggressive with the animals when they put them in the back the dogs bark and they yell and scream at the dogs when they all start barking it wouldnt surprise me if they even hit the dogs... i wouldn't recommend anyone taking their pets to this place....
Business response:
Hello Jey d, We are unable to locate an account under this name. We take all feedback very seriously. Could you please reach out to us at 888-924-5463 and follow the options to direct you to our Santa Clara location. You can ask for Amber. - Amber, Wag Hotels Santa Clara General Manager.
I recently looked at booking this hotel on 12/14/2022 due to travel Plan I have for 12/20/2022 and confirmed a booking but I never received any type of confirmation. So I talked to the high Up mangers and they said that our system is glitching and we would have to see it manually After waiting for almost 1 hour The lady on phone ( Shanon) told me that all i can do is to ask the supervisor at the location to see what we can do. After 3 hours I received a call from and saying "unfortunately we do not have any rooms availab... read more
Business response:
Hi Amir, I apologize for the miscommunication and confusion on whether or not the boarding reservation was confirmed. I believe I spoke with a family member of yours about this reservation. I know you made a profile for your pup but I don't see that a reservation was made. During the holiday season our hotel does book up, trying to make the reservation a few days before you need to drop off does not allow enough time for us to try to accommodate during a busy holiday time. I understand the situation may be frustrating so p... read more
The recent experience I've had here was disappointing & hope the staff will get better at gathering all the right information before giving out the wrong information to customers.
Business response:
Hello Julian, I am sorry that your last experience was not up to our customer service standards. I am having a hard time locating your profile in our system. If you could please give me a call so we can discuss further about your recent experience and we can have the opportunity to make this right. 888-924-5463 -Amber, Wag Hotels Santa Clara General Manager.
Frequently asked questions about Wag Hotels - Santa Clara
How is Wag Hotels - Santa Clara rated?
Wag Hotels - Santa Clara has a 4.3 star rating with 809 reviews.
When is Wag Hotels - Santa Clara open?
Wag Hotels - Santa Clara is closed now. It will open on Monday at 9:00 a.m.