Wag Hotels - Santa Clara

Catherine R. 

on Yelp

4 years ago

Before COVID-19 pandemic lockdown, the staff was very professional and knew my two small maltipoos by name and their needs. I loved the staff so much I gifted them with treats and catered lunches. Since the lockdown the staff has been replaced by people who seem to be non experienced non dog lovers who are not trained nor do not check the system to familiarize themselves with the needs of my dogs. The facility beats what is out there all around. So I give them 5 stars. Maybe with time the staff and service quality will mat... read more

Leila V. 

on Yelp

4 years ago

Nic is fabulous. Our dog is afraid to her her nails cut she's always very nervous after being hurt at another establishment . Nic is kind and takes his time with her she comes out super happy and relaxed. 

Daniele H. 

on Yelp

4 years ago

I am a nurse, working 8-14 hour days, and at times 60 hour work weeks. I am a single dog mom, and without Wag hotels, I wouldn't be able to have a dog with my schedule. I pay for the monthly daycare package and am able to drop Everest off early and pick him up late, without being charged extra. Elizabeth always gets sad when I come to pick Everest up because she loves him; one day, Christen sent me photos of the day's festivities , which not only made my day, but my entire week; Jaleel is so wonderful, he knows my car when I... read more

Amanda M. 

on Yelp

4 years ago

Wag Hotels is the best!! The people there are so caring! I've been to other boarding locations and this is by far the best. They clearly loved my dogs--who were very sorry to leave. They were attentive, gave me reports on my dogs, called me to let me know about a change in food (that I had already authorized) just to double check. You will not get that level of care in the other well known facilities I've used. Also great with masks/social distancing--you stay in your car and they pick up and deliver your pet. 

Amanda B. 

on Yelp

4 years ago

We are evacuated due to the fires in the Santa Cruz Mountains and Wag took our 2 dogs for a week for free! Not only did they love on them, they gave them baths, free play time and really just took the best care of them. We were crying on the phone as we tried to pay for some of it, and they wouldn't let us. I am so very thankful, having 2 dogs in a hotel would have been so hard, and they made this part of being evacuated easy and amazing. We will for sure use their services in the future, hopefully under better circumsta... read more

Mike W. 

on Yelp

4 years ago

The Staff at Wag Hotel in Santa Clara is awesome. Facility is great. We've loved taking our two dogs there. We were doing a remodel and needed a place to take them daily. They do a wonderful job of looking after them and taking an interest in knowing them too. Everyday at pick up we got a story of what the dogs did that day. It was great to hear! We highly recommend them! 

Darlene U. 

on Yelp

4 years ago

I am very grateful this location remained open during the peak of Shelter in Place. For essential workers whose pets is their family, this was a relief to have this support during this time. The staff treat my dog as one of their own and it's very clear they do their best to keep the staff and clients (2 or 4 legs) safe. 

Brinn L. 

on Yelp

4 years ago

We'd been camping near Santa Cruz, Ca when our plans took us to Santa Clara for a family medical emergency. I always travel with our Aussie's records so that is never an issue. I called to see about availability and luckily they had space for her. The phone call to create the reservation and her account took only a few minutes. They're a little on the pricy side but I didn't have much choice in this situation. We had the option of housing her in a solo environment or having her have supervised social time during the day. Sh... read more

Christa H. 

on Yelp

4 years ago

I love this place and so does my dog, Riley! They took such good care of him and treated him like he was a personal pet. I am slightly overprotective and was a little hesitant dropping him off for the day, but know he had a great time and treated well so we will definitely be back soon for an overnight stay.