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Wag Hotels - South Bay Carson
- Pet Boarding
- Carson, CA
About this business
Location details
22251 S Wilmington Ave, Carson, CA, 90745, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would not recommend this place for doggie day care. Took my 6 month old puppy for her first day care. Dropped her off at 7 am and picked her up at 6 pm. Upon getting her back I immediately noticed she was limping severely on her right rear leg. She would not put her paw down or put any pressure on her leg. I was trying to check on her and asking what happened and the worker just handed me the leash and walked away. Another customer saw my dog limping and was concerned about her. No one from Wag seemed concerned about my pu... read more
Business response:
Hello Alpine, Thank you for taking the time to share your experience, we appreciate and value your feedback. We did attempt to contact you via phone and email, but we were unable to reach you. Please give us a call at your earliest convenience to discuss further details. 1-888-924-5463. We are looking forward to hearing from you. Best, Tiffany, General Manager
To date, I am still waiting to hear back from the GM. I've responded to her PM via Yelp, still nothing.
Business response:
Hello L.G. Thank you for taking the time to speak with us regarding our holiday policies, we are happy we were able to reconcile things with you. We look forward to meeting both you and your fur babies soon! Best, Tiffany, General Manager
I do not tend to complain about anything but this facility failed to care and watch over both of my dogs. It broke my heart to see my dogs in the condition they were in when I picked them up. On 11/11/2022 I dropped both of my dogs. They were there for a month due to a family emergency. I put my FULL trust into this place and my dogs were injured under their care. To start off I paid for two rooms. I paid $7,000 to have them well taken care of just to come and find out they kept them in ONE room the whole time. I picked t... read more
Business response:
Hello Andrew, We understand booking your dogs for an extended stay can be worry some and we are sorry this recent experience did not meet up with our 5-star standard. Unfortunately, at the time you had requested booking, we informed you we did not have two separate rooms available to for the length of their stay and your reservation was confirmed with both guests sharing a room. Animals can be unpredictable by nature and toward the end of their stay, they started to become overstimulated and reactive towards one another w... read more
I haven't been able to leave this place a review. At first I thought it was a nice facility. I honestly feel like they should check on the pets vaccines record for updates. Because my dog came home with a canine cough. Mind you she have her 5 shots up to date which are rabies, bordetella, and DHPP. I also think that this place should require canine covid shot. My vet recommended this vaccine and I think it's great for my fur baby. Being around a lot of dogs at Wag Hotel for day time play can but uneasy. I hope management wil... read more
I was really excited to take my dog here but the more he went the more i started to question the place. They're seems to be a lack in communication with front desk and the back areas. They forgot to feed my dog multiple times. My husband felt one of the times was in retaliation, one of the girls he felt had an attitude had an attitude with home. Almost, all the staff is very nice and helpful but the one experience with the girl at the front and the missed meals did not help with trusting them with our fur baby. Having one... read more
Employees here rude and disrespectful when I attempted to interact with them. Really negative
I was really excited to use this place but it was absolutely impossible to get in touch with them in time to trust them with a reservation. I thought it was going to be top-of-the-line service from the pix but no. Never did they call me back and they never return emails so what are you supposed to do? I got through to a live person one time in the 10 times I called there! Not trusting them with my dog!
The level of service and care from this business towards its guests has gone down significantly in the last one to two years. This last time I left my dog with them was the worst experience I had with them so far. I boarded my dog for 5 days and upon returning and picking him up, he had urine all over his paws and legs. Two of the days he stayed there, he did not appear in the camera feeds provided. I checked during the appropriate times when the dogs where out. I have no idea what happened to my dog during that time but I a... read more
I do not recommend this company. We booked and confirmed an all day play appointment as we were planning on taking my daughter to Disneyland for the day. When I showed up they could not locate my reservation and said they were overbooked for the day because of walk ins. It appears walk ins take precedence over those that book. Wag could only offer 2 hours of play for my dog and the rest of the day she would be cooped up in a room. I asked if there was any other option and the rude person behind the counter unapologetically s... read more
Frequently asked questions about Wag Hotels - South Bay Carson
How is Wag Hotels - South Bay Carson rated?
Wag Hotels - South Bay Carson has a 4.6 star rating with 1,057 reviews.
When is Wag Hotels - South Bay Carson open?
Wag Hotels - South Bay Carson is closed now. It will open at 9:00 a.m.