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Wag Hotels - South Bay Carson
- Pet Boarding
- Carson, CA
About this business
Location details
22251 S Wilmington Ave, Carson, CA, 90745, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I highly recommend Wags Hotel. The 24/7 hours of operation is definitely a plus when the need to board is a must. Whether I am communicating with management, customer support and anyone within the entire staff, have been very professional, thorough, understanding and patient. I appreciate the concern with follow up calls, messages, emails, and any offers to help with my pets needs. The variety of services is awesome as well. Thank you everyone at Wags Hotel
Business response:
Hi Joanna! Thank you for trusting us and recommending our services! We are happy to hear you have had consistent, helpful communication for all of the support team at Wag Hotels! We appreciate you. Hope to see you again very soon.
I scheduled a dog grooming appointment through their call center. when I showed to the appointment they said they were booked and could not accommodate me because my vaccination documents were not in order. However, they did not communicate that to me until I arrived I lost time off work due to their lack of communication. I would not recommend this place. It's a hot mess.
Dog lover beware, DO NOT BRING YOUR DOG HERE IF YOU CARE ABOUT YOUR ANIMAL'S WELLBEING. They have zero toys in the dog common area for the dogs and They will not let your dog play with other dogs for fear that it will escalate, if your dog does start playing with another dog they will squirt it in the face with (hopefully) water spray bottle. Should your dog continue to try to play with other dogs they will call you and let you know that the dog will be in their room for the remainder of the day. This place needs to be i... read more
I've now attempted to tour this facility twice during the hours listed on your website. The first time, I was turned away because it was a "holiday week." However, it was a Saturday, and the actual holiday was not until Monday. Wanting to avoid another wasted trip, I called this morning to confirm that tours were being conducted and nothing was needed like an appointment. The person I spoke with confirmed that tours were available between 10:00 a.m. and 4:00 p.m., which matches the information posted on your website. When ... read more
Business response:
We sincerely apologize for the frustration and inconvenience caused by your two unsuccessful attempts to tour our facility. After reading your review, it's clear that we did not provide the consistent communication and service you should expect from us. We understand why being turned away after confirming tour availability would be disappointing, especially after making the effort to call ahead before your visit and coming in expecting to get a tour from us. I would really like the opportunity to speak to you directly and d... read more
We used to take our dogs here when it was first owned by petco. It was pooch hotel back then. It was great but has companies keep changing and management it went down hill. When it finally owned by Wag hotels it was great but as manager changes so did the regular employees left. There was always new employees and it seemed less interested in their jobs. Always on phones not watching our dogs. Sadly we stopped taking our dogs there. My dog loved that place she would bark and whine as we got closer. She's a senior dog and don'... read more
Business response:
Hello Teresa, Thank you for taking the time to share your experience and for trusting us with your dogs over the years. We're glad to hear your pup was always excited to visit and that Wag Hotels was once a place she enjoyed so much. We understand your concerns regarding supervision in our playgroups, and providing a safe and engaging environment for every guest is something we take very seriously. While our handlers do carry company-issued phones during their shifts, these devices are used to capture and send photo memor... read more
They are careless. They'll also blame your dog for it. She was allegedly riling other dogs and got bit. If her running and playing results in a bite it seems to me they're not scoping out their dogs correctly nor do they know how to properly calm dogs down. Maya is a normally timid girl who has never growled or bit anyone. This is not her fault. Improper supervision.
Business response:
Hi Jaylene, We thank you for taking the time to share your feedback. We are very sorry to hear about your experience regarding Maya’s most recent stay and were prepared to do our dudiligence to ensure we gain more details and context regarding her experience. We have worked to address your concerns directly and hope the resolution provided helps meet your expectations. We always strive to provide a safe and well-supervised environment for every dog in our care, and we regret that this experience left you feeling otherwise. ... read more
MUST READ......First I want to say how much I regret bringing my Goldendoodle to this Daycare and I will not be taking him to any other daycare, I just don't trust these places anymore. I want to say that my doodle is 2 years old. When he would go to daycare he would be super excited and ready to go, but these last 2 times that my husband took him to daycare, one time he was not wanting to get out of the car and he was making the whimpering noise, my husband had to take him out of the car to take him inside the daycare. The ... read more
Business response:
Hello Dalila, We’re very sorry to hear how concerning this experience has been for you, and we appreciate you taking the time to share your feedback. We intentionally provide visibility into our operations through cameras and photo updates because transparency and trust are foundational to our business. These tools are in place to give pet parents confidence in the care their pets are receiving. We have also carefully reviewed your pup's profile and reservations with us. After reviewing their visits over the past year, we ... read more
To be fair I'm only rating this establishment for their high price quoted me over the phone. It might be that they provide super extra care for your pets, but I just think it's way over priced. The staff I spoke to was ver pleasant.
Business response:
Thank you for taking the time to share your feedback. We appreciate your kind words about our team and we’re glad to hear that your interaction with our staff was a pleasant one. Providing warm and professional service is very important to us. We also understand that pricing is an important consideration when choosing care for your pet. Our rates reflect the level of individualized attention, quality standards, and comprehensive care we aim to provide for every animal entrusted to us. That said, we respect that every pet o... read more
We have a mini Goldendoodle and have used several dog daycare and boarding facilities in the past, including other Wag locations, and have never had any issues--until this Carson location. During our dog's stay here, we received calls almost daily saying he was being put into "time out" due to behaviors we have never seen from him, nor have ever been reported by any other facility. He is a very friendly, non-aggressive dog. He is high energy, which is exactly why we enroll him in daycare and boarding. When we picked him up... read more
Business response:
Thank you for taking the time to share your feedback. We understand that every pet owner has unique expectations for daycare, and we always strive to provide a safe and structured environment for all dogs in our care. While we appreciate your confidence in your dog’s friendliness, our staff must make real-time decisions based on observed behavior within a group setting. “Time out” periods are a standard, preventative measure used to ensure the safety and comfort of all dogs, especially during high-arousal play. These decisi... read more
Frequently asked questions about Wag Hotels - South Bay Carson
How is Wag Hotels - South Bay Carson rated?
Wag Hotels - South Bay Carson has a 4.6 star rating with 1,179 reviews.
When is Wag Hotels - South Bay Carson open?
Wag Hotels - South Bay Carson is closed now. It will open tomorrow at 9:00 a.m.