Wag Hotels - South Bay Carson

Alondra G. 

on Yelp

2 years ago

This place is horrible I came here with my parents to get a tour of the place because we were thinking of leaving my dog here. When we walked into the rooms where the gods are the place was freezing cold I saw a couple of dogs and they were shaking. Not only that but dogs were crying and we heard someone hitting a dog really hard that it started crying. Please DONT leave your dog here. It's so bad people are cruel to the dogs here. I also saw some dog coming out with their owners and they were crying. 

Valerie C. 

on Yelp

2 years ago

My dog stayed at this location for 2 and a half days and I picked him up with bloody stools and a awful cough that lasted several weeks and ended up being bronchitis. He had to be treated with several antibiotics before he recovered and nearly $1000 in vet costs. I will never take him back to any Wag hotel! The one star I gave was so I can make this post only. So disappointed! My dog suffered badly. I can't image if he was there longer! 

Phyllis R. 

on Yelp

2 years ago

I have no words for what happened to my fur baby during his stay in December I glad I picked him up a day early to discover how dirty and smelly he was and his paw injured and he had no food left over for the next if he had stayed, and to place my dog on the ground of the lobby when I picked him up and just walk away. Why don't you get cameras in the front and not just in the back. Don't asked if you can bathe my dog, you should have bathe him as a courtesy since your groomer quit. All you could offer was discount for groom... read more

Nancy R. 

on Yelp

2 years ago

MUST READ: So disappointed in Wags. My pet has been going here for years and even just recently. He is a senior dog and now very recently trying to make reservations (wag canceled with no phone call) was told they NO LONGER TAKE SENIOR DOGS. Said its a new policy when he was just there a few weeks back. He has no medical issues just arthritis!! ......rates keep changing with no warning...... But its ok PETSMART in Torrance DOES NOT DISCRIMINATE & they are $10/nite cheaper. 

Andrea Rae O. 

on Yelp

2 years ago

I love the wag and the staff but my dogs wont be back due to their "rules" and pricing. Every time i go in there is something new. This review is soley about the pricing and policies. I buy a 10 day package at $396 dollars its not cheap. I buy the package because it was my understanding ( and we have been coming here for years) the package includes meals and no late/ early fees. The package expires after 90 days. My job recently moved from Compton to City of Industry. I live in Downey so the Wag is way out of my way now. ... read more

Chardae J. 

on Yelp

2 years ago

This is the the worst dog hotel. I've had numerous issues but today topped it. Everything from my dogs bag was misplaced with little to no remorse from the workers on site. This is disgusting. My dogs private items were all gone and I was given an empty bag as if that was acceptable. Do not bring your dog here. This has to be the worse dog hotel in Los Angeles and should be shut down. ****As an update a week later, no sign of my dogs stuff & I was only refunded $69 as they felt this was sufficient replacement of the snacks ... read more

Megan P. 

on Yelp

2 years ago

MUST READ! I typically do not write reviews. However, this needs to be said. I've had a 15 year old shih tzu who I've always boarded atWag everytime I went on vacation in Northern Cali. However, I decided to board my other 1.5 year old here at the Carson location due to last-minute work meetings. Staff: David was great helping me book my reservation for a large room. I dropped off my dog 845AM and was told by Bella (front desk) there was no large room available and that a medium room will do just fine for my 65lbs dog (... read more

Lisa Ann S. 

on Yelp

3 years ago

I booked a boarding reservation for my older 8 year old dog that has special needs. She has neurological issues and takes medication. I called and spoke wilt a representative that assured me they could accommodate in the special services category. I toured the facility a month prior to my reservation just to confirm and even upgraded to a suite that increased the price of my dog's stay. I was comfortable and spoke with a manager about my dog's needs. I dropped her off for boarding and they called me an hour before I was to g... read more

Dabrielle S. 

on Yelp

3 years ago

My 4 month old puppy came home with kennel cough. On the way to the vet. I emailed the location and got a call from Brittany who apologized.