Wag Hotels - South Bay Carson

Lisa Ann S. 

on Yelp

2 years ago

I booked a boarding reservation for my older 8 year old dog that has special needs. She has neurological issues and takes medication. I called and spoke wilt a representative that assured me they could accommodate in the special services category. I toured the facility a month prior to my reservation just to confirm and even upgraded to a suite that increased the price of my dog's stay. I was comfortable and spoke with a manager about my dog's needs. I dropped her off for boarding and they called me an hour before I was to g... read more

Dabrielle S. 

on Yelp

2 years ago

My 4 month old puppy came home with kennel cough. On the way to the vet. I emailed the location and got a call from Brittany who apologized. 

Alpine F. 

on Yelp

2 years ago

I would not recommend this place for doggie day care. Took my 6 month old puppy for her first day care. Dropped her off at 7 am and picked her up at 6 pm. Upon getting her back I immediately noticed she was limping severely on her right rear leg. She would not put her paw down or put any pressure on her leg. I was trying to check on her and asking what happened and the worker just handed me the leash and walked away. Another customer saw my dog limping and was concerned about her. No one from Wag seemed concerned about my pu... read more

L G. 

on Yelp

2 years ago

To date, I am still waiting to hear back from the GM. I've responded to her PM via Yelp, still nothing. 

Andrew C. 

on Yelp

2 years ago

I do not tend to complain about anything but this facility failed to care and watch over both of my dogs. It broke my heart to see my dogs in the condition they were in when I picked them up. On 11/11/2022 I dropped both of my dogs. They were there for a month due to a family emergency. I put my FULL trust into this place and my dogs were injured under their care. To start off I paid for two rooms. I paid $7,000 to have them well taken care of just to come and find out they kept them in ONE room the whole time. I picked t... read more

Kay S. 

on Yelp

2 years ago

I haven't been able to leave this place a review. At first I thought it was a nice facility. I honestly feel like they should check on the pets vaccines record for updates. Because my dog came home with a canine cough. Mind you she have her 5 shots up to date which are rabies, bordetella, and DHPP. I also think that this place should require canine covid shot. My vet recommended this vaccine and I think it's great for my fur baby. Being around a lot of dogs at Wag Hotel for day time play can but uneasy. I hope management wil... read more

Leticia A. 

on Yelp

2 years ago

I was really excited to take my dog here but the more he went the more i started to question the place. They're seems to be a lack in communication with front desk and the back areas. They forgot to feed my dog multiple times. My husband felt one of the times was in retaliation, one of the girls he felt had an attitude had an attitude with home. Almost, all the staff is very nice and helpful but the one experience with the girl at the front and the missed meals did not help with trusting them with our fur baby. Having one... read more

A-Bomb S. 

on Yelp

2 years ago

Employees here rude and disrespectful when I attempted to interact with them. Really negative 

Danielle V. 

on Yelp

2 years ago

I was really excited to use this place but it was absolutely impossible to get in touch with them in time to trust them with a reservation. I thought it was going to be top-of-the-line service from the pix but no. Never did they call me back and they never return emails so what are you supposed to do? I got through to a live person one time in the 10 times I called there! Not trusting them with my dog!