Wag Hotels - West Sacramento

Huy L. 

on Yelp

4 years ago

The worst dog daycare facility ever! My dog is just reactive to playing with other dogs but he never gets aggressive. After first couple times he went there, they took him out of play group and locked him in a crate because he got "overstimulated." They banned him from going to to all day play, which was unreasonable to me. They do not try to accommodate you at all. They lock your dogs in kennels when they get mouthy. They also didn't pay attention to my dog when he was there. One day he had hives and rashes all over his bod... read more

Ronnie D. 

on Yelp

4 years ago

We had a terrible experience there. Our dog came back limping from the stay and was suddenly afraid of other dogs. Just as the pandemic hit in 2020 they were offering to make it right. But we didn't feel comfortable sending any family members out into public, even furry ones. Recently we called them and said we'd take them up on their offer to make it right. They're turning us down and said it's because of our review. So I'm leaving another one. Don't promise something if you're not going to follow through. 

L K. 

on Yelp

4 years ago

I was excited to try this venue, new to me, and I took my two dogs for grooming. I was happy with one of my two dogs cuts, my second fur kid was marginal and has been a horrible experience. The first problem I noticed was that my pups private area was "nicked" and she was in pain and miserable for a week, needing pain relief salve daily. I was told that the groomer was "new". I wasn't aware that I needed to request an experienced groomer! Three weeks later I discover that my pup has ear infections in both ears! First time ev... read more

Elyse K. 

on Yelp

4 years ago

Was pretty disappointed with this wag hotel. I've had nothing but positive experiences with the one in Oakland so I booked a day stay for my two dogs and they sent me a email saying that they were missing some vaccine records and I could go through the portal to upload. I promptly did that the same day. Thinking I was ok for the day of reservation I drove down only to have to wait 20 minutes for the girl to say they are missing vaccines records still saying that they never received them. Frustrated but ok I know I have them ... read more

K B. 

on Yelp

4 years ago

We boarded our 8 month old pup for the first time at the Wag Hotel in West Sac. We were give 2 "no charge" day care days prior to the first boarding. Prior to our departure we were only able to use one of the day care days. The Wag Hotel webcam allowed us to view what was occurring during the day care session. Our pup was very shy, hiding in corners, under shelving, and waiting at the door to escape. At one point he was picked up to be removed from the day care area and promptly dropped on the floor. A number of days la... read more

Stacy R. 

on Yelp

4 years ago

Left my two dogs here for 3 nights in June and one of them came home sick. She was so lethargic & sneezing/coughing. This was the 2nd time I had left them there and decided They aren't going back after this. They have been at other facilities/daycares and I have never had this happen with my dogs in 13 years. I see other reviewers listing similar issues. Such a shame, it's not cheap to board your pets here you would think they have better cleaning practices. Sorry Wag, I'm opting for Rover and the plus is they get more human... read more

CJ A. 

on Yelp

4 years ago

This would absolutely be a five star review and if I could give it 10 I would. However, the technologies the Wag hotels use is so antiquated. it is ridiculous and very frustrating. There's one phone number to call. You will get an automated system where they will tell you all about how they are experiencing high call volume blah blah blah. After this you will be given the option to hold or leave your phone number for a callback. I've actually done both. Neither is satisfactory. It's simply an unacceptable technological situa... read more

Kenneth M. 

on Yelp

4 years ago

My girlfriend and I boarded are American bully's here, and we have to take them to the vet, they are both extremely sick and lethargic! They were boarded for 10 days, u would think a huge and EXPENSIVE facility like this would keep their business in top shape and CLEAN! My poor animals health is now ruined and they are so sad ): this breaks my heart! Who knows how many other animals are sick there right now waiting for their owners to take them home!!!! Terrible!!!!!! 

edith g. 

on Yelp

4 years ago

Do NOT bring your animals here unless u want to pick them up SICK, and have to take them to the vet afterwards! I boarded my american bully and pit bull at this west sac. Location for 10 days! I paid $1,200!!!!!! My dogs WERE in GREAT health when i dropped them off! And upon receiving them, they both are sneezing and one of them had a TON of mucous coming out of her nose it was terrible she could barely breath and they both looked SO sad! And to top it off EVERY SINGLE VET/ HOSPITAL IS COMPLETELY BOOKED!!! I'm typing this re... read more