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Wag Hotels - West Sacramento
- Pet Boarding
- West Sacramento, CA
About this business
Location details
1759 Enterprise Blvd, West Sacramento, CA, 95691, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When they are boarded, they only get 2 hours of play per day unless you pay a fee for all day play. They try to make it seem like a deal at $20, but at $92 a night, that's outrageous. I wasn't allowed to see the room, so I don't know what "large" means, as there aren't pictures or dimensions. He's in that room for 22 hours a day. Sounds weird to me. Every place I've ever boarded him, the all day play is part of it. They try to get you to add expensive add ons like walks, special treats, etc. They asked why I didn't bring toy... read more
Board your dog elsewhere. We boarded our dog here and added all day play only to find out that means our pup gets to be cramped in a small indoor play area with 30 dogs and one human handler. That's so unsafe!! We checked on the camera everyday, and it's just dogs walking around looking bored (honestly looked almost like anxious pacing, which is not at all normal for our dog). I brought it up when checking out and they said it is always like that. The handler will only play with the dog if they approach the handler?? Other... read more
Business response:
Hi Jasmin, I am so sorry this was your experience with Lorem. He was a very sweet boy and we enjoyed having him very much! Please rest assured that our handlers are trained to monitor large groups of dogs as it is not uncommon for us to have 30 days in a play area. This training includes how to evaluate body language including what behaviors to encourage within a play setting and which to discourage or redirect for safety purposes. Please know that while our staff may not necessarily encourage specific guests to initiate pl... read more
I picked my dog up after an all-day-play day and she was absolutely traumatized. Shaking from head to toe and trying to crawl into my lap while I was driving. I had never seen her like that before or since. They told me she had been behaving badly but couldn't explain what they meant by that. They said she wasn't aggressive, yet they said they had to "isolate" her. I saw her on camera for the first hour of the day (mostly just hiding under a hammock), and then she was gone. I assume "isolate" means they put her in a crate ... read more
Business response:
Hi, Im so sorry this was your pets experience with us. Yes, they did give a break for anxiety. The breaks are given in private rooms, not crates. We would be more then willing to talk on the phone with you about this.
We left our dog for boarding which is her first time being away from us. We thought everything will work out. When we're about to leave for the airport, they called and wanted our dog picked up. They said they could not handle her. I asked if they could do specialized care and denied it. Saying "no one can even touch our dog". My husband had to cancel his flight and went there to picked up our dog. He had to go inside the room which is supposed to be for staff only just to get our dog and that's what he noticed inside. My ... read more
Business response:
Hi Leine, I'm sorry that this was your first experience with us . We take these situations very serious. If we deny a guest service we have kept in mind the safety and comfort of the guest and our team. We have processed the refund for the day stay I'm sorry the room was not what you we're anticipating for. We offer tours daily and showcase all 8 of our room sizes, our kitchen, play areas and our Wag-Kiki beach. If you would like to speak to a manager please give us a call from 10am-6pm
Paid $422 for a BLOOD BATH. We have been loyal wag customers for the past 8 years. We picked up our dogs today after a weekend trip. After driving away we realized there was blood all over my clothes, my husbands clothes and our other dog. During the 30 minute ride home we couldn't get the bleeding to stop. We took our dog to pet smart who spent 25 minutes after hours to get the bleeding to stop. The groomer informed us they had quicked not one but ALL FIVE of her back left paw nails. Wag failed to communicate ANY of this to... read more
Business response:
Sarah, Thank you for taking the time to speak with our GM about the situation. We have learned from this and will continue to educate the team. Sincerely, Ryan
So disappointed. I've been using Wag Hotels for years when I travel and had just used the West Sacramento location for a three night stay prior to the most recent four night stay that left my dog with a red left eye. The West Sacramento appears to no longer provide report cards, so I had to call to inquire about what happened and was told no one even noticed that he had a red eye based on their notes. This clearly indicates that they were not paying attention because his entire left eye was a deep red. They did call back... read more
Business response:
I’m so sorry that we were not able to provide more details about this. Our leadership team is aware of the situation and will provide any more details if possible. As of now there is no indication of any trauma occurring during the stay. We hope that you do use our services in the future, this situation does not reflect our values and would like to make it up to you. Thank you
I took my Labrador here for one night of boarding. I packed his food and had baggies for each of the two meals (easy and ready to feed). When I returned, they gave me back all his food. Meaning he wasn't fed. They claim they fed their own food by accident, but I am not sure how I could trust them with the care of my dog if they can't even feed him. Will not be returning. Also every time I pick him up from Wag he REAKS of urine....
Never again. I've had mediocre experiences here in the past but needed a last min solution for my dog. I paid extra for potty breaks (not included) and brought specialized food and supplements pre mixed for my dog to make sure it was as simple as possible for them to administer. On drop off, they couldn't find any of his details and we're going to put him in general groups- even though I paid for a room size upgrade and had specified he should not be. Picked him up on time and was told the walk I paid for wasn't administered... read more
Business response:
Maureen, I am so sorry that this was your experience with us. I would love to chat with you if you have time. Please give us a call and ask for me. -Ryan
I purchased an all day play package for my dog so he could get out of the house and be around other dogs during the day. He's pretty excitable and can slip into hyperactive so he was removed a few of times from play, which is totally understandable, but what they did not say anywhere was that there was a 'strike out' rule and that he was going to be put in a solitary room with 20 mins of one on one play moving forward for the rest of the days I had already purchased. This is clearly not what I paid for and when I expressed ... read more
Frequently asked questions about Wag Hotels - West Sacramento
How is Wag Hotels - West Sacramento rated?
Wag Hotels - West Sacramento has a 4.4 star rating with 1,246 reviews.
When is Wag Hotels - West Sacramento open?
Wag Hotels - West Sacramento is open now. It will close tomorrow at 12:00 a.m.