Wag Hotels - West Sacramento

Coooooookies M. 

on Yelp

2 years ago

I picked my dog up after an all-day-play day and she was absolutely traumatized. Shaking from head to toe and trying to crawl into my lap while I was driving. I had never seen her like that before or since. They told me she had been behaving badly but couldn't explain what they meant by that. They said she wasn't aggressive, yet they said they had to "isolate" her. I saw her on camera for the first hour of the day (mostly just hiding under a hammock), and then she was gone. I assume "isolate" means they put her in a crate ... read more

Leine P. 

on Yelp

2 years ago

We left our dog for boarding which is her first time being away from us. We thought everything will work out. When we're about to leave for the airport, they called and wanted our dog picked up. They said they could not handle her. I asked if they could do specialized care and denied it. Saying "no one can even touch our dog". My husband had to cancel his flight and went there to picked up our dog. He had to go inside the room which is supposed to be for staff only just to get our dog and that's what he noticed inside. My ... read more

Sarah M. 

on Yelp

2 years ago

Paid $422 for a BLOOD BATH. We have been loyal wag customers for the past 8 years. We picked up our dogs today after a weekend trip. After driving away we realized there was blood all over my clothes, my husbands clothes and our other dog. During the 30 minute ride home we couldn't get the bleeding to stop. We took our dog to pet smart who spent 25 minutes after hours to get the bleeding to stop. The groomer informed us they had quicked not one but ALL FIVE of her back left paw nails. Wag failed to communicate ANY of this to... read more

Obiamaka E. 

on Yelp

3 years ago

So disappointed. I've been using Wag Hotels for years when I travel and had just used the West Sacramento location for a three night stay prior to the most recent four night stay that left my dog with a red left eye. The West Sacramento appears to no longer provide report cards, so I had to call to inquire about what happened and was told no one even noticed that he had a red eye based on their notes. This clearly indicates that they were not paying attention because his entire left eye was a deep red. They did call back... read more

Sarah Z. 

on Yelp

3 years ago

I took my Labrador here for one night of boarding. I packed his food and had baggies for each of the two meals (easy and ready to feed). When I returned, they gave me back all his food. Meaning he wasn't fed. They claim they fed their own food by accident, but I am not sure how I could trust them with the care of my dog if they can't even feed him. Will not be returning. Also every time I pick him up from Wag he REAKS of urine.... 

Maureen T. 

on Yelp

3 years ago

Never again. I've had mediocre experiences here in the past but needed a last min solution for my dog. I paid extra for potty breaks (not included) and brought specialized food and supplements pre mixed for my dog to make sure it was as simple as possible for them to administer. On drop off, they couldn't find any of his details and we're going to put him in general groups- even though I paid for a room size upgrade and had specified he should not be. Picked him up on time and was told the walk I paid for wasn't administered... read more

Francesco I. 

on Yelp

3 years ago

I purchased an all day play package for my dog so he could get out of the house and be around other dogs during the day. He's pretty excitable and can slip into hyperactive so he was removed a few of times from play, which is totally understandable, but what they did not say anywhere was that there was a 'strike out' rule and that he was going to be put in a solitary room with 20 mins of one on one play moving forward for the rest of the days I had already purchased. This is clearly not what I paid for and when I expressed ... read more

Tina T. 

on Yelp

3 years ago

The reservation process is horrible after the long application we had to go through. i had call the day of the stay after made the reservation online to find out they didn't even book my service. it was a waste of my time to even go through their application process 

Nathalie N. 

on Yelp

3 years ago

I was a former customer way back 7 years ago. I'm not sure what happened and why this business has gone downhill. We day boarded our Bull Terrier who was just under a year old months ago. We dropped him off and was told he would be receiving one on one play with a caretaker and would receive treats. To be honest, im not even sure he received any because when we checked the cameras, we did not see him once in the one on one room with a handler. He must've been stuck in a kennel all day because he was covered in urine when we ... read more