This profile has been claimed by the business owner or representative.
Wag Hotels - West Sacramento
- Pet Boarding
- West Sacramento, CA
About this business
Location details
1759 Enterprise Blvd, West Sacramento, CA, 95691, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If you like your care facilities cold and uncaring like an Apple Store and having your dog treated like a retail transaction WAG might be your place. Anyone who loves their dog and wants those who provide care to also like dogs should look elsewhere. Nothing about the attitude approach policies would indicate anyone here likes dogs. The sour faces staff are NOT welcoming and their approach to care is worse. Steer clear. Now that we have our guy staying where the staff actually care about dogs we are getting great feedback o... read more
Business response:
Hello there, I am so sorry you left our Hotel feeling this way. We always try to do the best for our guests but it looks like we were not able to meet your expectations of our Hotel. Thank you for letting us know how you feel. We appreciate your feedback. -Barrett Manning GM of Wag Hotels
We bring our dogs here for play and grooming. Last year they cut one of our dog's dew claws and had to send her home with a bloody bandage wrapped around her leg. We decided to give them a break and write it off as a one time thing. Today, we came home from grooming and saw that our dog had one eye almost shut and was oozing puss and tears. Upon closer inspection, we see that they cut her and she is very uncomfortable and hurt. We even asked when we picked up whether there's anything we needed to know, and they said "No, all... read more
Business response:
Hi Rick, I am so sorry this was the experience you and your pup had with our grooming dept. I understand, and would feel frustrated too if I was told " No All good" when clearly the outcome of the groom was not good. I am glad I was able to speak to you on the phone about this, and I am so sorry that this was your experience. Please let us know if there is anything else we can do. This will be addressed with our team directly, and we will re-enforce our safety and grooming procedures with our Team. Thank you, Barrett Ma... read more
The staff is highly under-trained and do not read notes. It's very difficult to make arrangements for your pet. The app clearly allows you to make notes. However, what's the use if no one ever bothers to read. I'm very disappointed. My dog came home injured, three times. Unfortunately, we won't be able to use this location any longer.
Business response:
Hi Chris, I apologize deeply to hear about your experience with us. We always aim to provide the best care possible for your beloved pet. If there is anything we can do to improve your experience, please do not hesitate to contact us. Christina C.
I was charged an $800 bill when it was initially $400. Regards to his update about his stay, they didn't notify me that he was on specialized care and how he was diagnosed with kennel cough until I came to pick him up. Tried to dispute it and nothing was done. As a first time customer, I had high hopes for my pets stay. But now I'm upset how misleading they are towards the care and hidden costs. They weren't transparent about the situation and brushed it off. Currently, my dog is having respiratory distress with labored ... read more
This place has questionable practices and I would only use as a last resort. You may not get the quarters you pay for and they may not be honest about it. Employees were not very knowledgeable or helpful however the staff at the 809 number were great!
Business response:
Hi Amanda, we would absolutely like to discuss your concerns with you regarding your experience with us. Transparency and honesty is always our goal and if this has not been your experience that is very valuable feedback we would like to hear. Please call the hotel at 916-373-0300 and ask to speak with a manager.
I took my dog here and they failed to brush her teeth for the second time but still charged for it. Update: The teeth brushing wasn't done for a second time; but the haircut was good! 3 stars because we got hung up on for call backs and hung up on after being on hold multiple times. They did eventually get back to us to make it right. I think they just had a busy weekend
Business response:
Hi Bradley, I am so sorry that this was your experience. Lola is such a sweet angel and very wiggly, and clearly we failed to perform her tooth brushing and grooming services to the standard that we expect and stand for. Thank you so much for reaching out to let us know about this issue and please know that we have processed a full refund for this service. We wish you and Lola all the best and please do not hesitate if there is anything further we can assist with. Christina C.
We have boarded our dog at multiple locations and decided to give Wag a try. We paid for a medium size room along with a couple all-day plays. While, I did enjoy being able to tune in to my dog playing with other dogs on live came, I was incredibly disappointed, and rather scared with the state in which my dog was returned back to me on pick up. He reeked of urine, came back and drank three whole bowls of water, (making me think that he didn't get very much water in his room), has been acting very scared-- hiding in his crat... read more
Business response:
Hi Michelle, thank you so much for being willing to speak with us about your recent experience and for bringing these to our attention. These concerns do not reflect our standard of care and we are so sorry that we did not deliver on this during Haku's stay. All the best, Chelsea
Our boarding experience at Wag Hotels in West Sacramento was a disappointment. We booked the large deluxe suite for our two dogs. The employee explained their no outside bedding policy and assured me two beds would be in their suite. We also requested all-day play as part of their package. We dropped them off at 12:45pm on Friday and confirmed they'd be in all-day play as part of their package. I checked the all-day play camera at 2pm and they weren't there. They were in their suite. There was also only one bed in the suite.... read more
Business response:
Hello Eulonda, Thank you for taking the time to provide us with your feedback regarding your dog's recent stay at our hotel. Your honest feedback allows us to learn, grow and improve the service and care we provide. We sincerely apologize that this was your, Winston, and Coco's experience during their stay. This is not the experience or level of care that we stand for or that we strive to provide for our guests. Please be assured that we will take immediate action within our team to fulfill the services that we offer to ... read more
Horrible pet hotel! You make reservations online or by calling and it takes about a week for them to either confirm or decline your reservation. Worst pet hotel ever! I would give them negative 10 stars if I could. I recommend to get a certified private pet sitter instead of dealing with a horrible pet hotel like WAG hotels.
Business response:
Dear valued customer, We sincerely apologize for the poor experience you had with our services. We are committed to improving and delivering fast and timely responses to our clients. Your feedback is highly appreciated, and we would be honored to serve you again in the future. Please don't hesitate to contact Wag Hotels at 888-924-5463 if you need our assistance. Thank you for your patience. Best regards, The Wag Hotels team
Frequently asked questions about Wag Hotels - West Sacramento
How is Wag Hotels - West Sacramento rated?
Wag Hotels - West Sacramento has a 4.4 star rating with 1,246 reviews.
When is Wag Hotels - West Sacramento open?
Wag Hotels - West Sacramento is open now. It will close tomorrow at 12:00 a.m.