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Wag Hotels - West Sacramento
- Pet Boarding
- West Sacramento, CA
About this business
Location details
1759 Enterprise Blvd, West Sacramento, CA, 95691, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff is highly under-trained and do not read notes. It's very difficult to make arrangements for your pet. The app clearly allows you to make notes. However, what's the use if no one ever bothers to read. I'm very disappointed. My dog came home injured, three times. Unfortunately, we won't be able to use this location any longer.
Business response:
Hi Chris, I apologize deeply to hear about your experience with us. We always aim to provide the best care possible for your beloved pet. If there is anything we can do to improve your experience, please do not hesitate to contact us. Christina C.
I was charged an $800 bill when it was initially $400. Regards to his update about his stay, they didn't notify me that he was on specialized care and how he was diagnosed with kennel cough until I came to pick him up. Tried to dispute it and nothing was done. As a first time customer, I had high hopes for my pets stay. But now I'm upset how misleading they are towards the care and hidden costs. They weren't transparent about the situation and brushed it off. Currently, my dog is having respiratory distress with labored ... read more
This place has questionable practices and I would only use as a last resort. You may not get the quarters you pay for and they may not be honest about it. Employees were not very knowledgeable or helpful however the staff at the 809 number were great!
Business response:
Hi Amanda, we would absolutely like to discuss your concerns with you regarding your experience with us. Transparency and honesty is always our goal and if this has not been your experience that is very valuable feedback we would like to hear. Please call the hotel at 916-373-0300 and ask to speak with a manager.
I took my dog here and they failed to brush her teeth for the second time but still charged for it. Update: The teeth brushing wasn't done for a second time; but the haircut was good! 3 stars because we got hung up on for call backs and hung up on after being on hold multiple times. They did eventually get back to us to make it right. I think they just had a busy weekend
Business response:
Hi Bradley, I am so sorry that this was your experience. Lola is such a sweet angel and very wiggly, and clearly we failed to perform her tooth brushing and grooming services to the standard that we expect and stand for. Thank you so much for reaching out to let us know about this issue and please know that we have processed a full refund for this service. We wish you and Lola all the best and please do not hesitate if there is anything further we can assist with. Christina C.
We have boarded our dog at multiple locations and decided to give Wag a try. We paid for a medium size room along with a couple all-day plays. While, I did enjoy being able to tune in to my dog playing with other dogs on live came, I was incredibly disappointed, and rather scared with the state in which my dog was returned back to me on pick up. He reeked of urine, came back and drank three whole bowls of water, (making me think that he didn't get very much water in his room), has been acting very scared-- hiding in his crat... read more
Business response:
Hi Michelle, thank you so much for being willing to speak with us about your recent experience and for bringing these to our attention. These concerns do not reflect our standard of care and we are so sorry that we did not deliver on this during Haku's stay. All the best, Chelsea
Our boarding experience at Wag Hotels in West Sacramento was a disappointment. We booked the large deluxe suite for our two dogs. The employee explained their no outside bedding policy and assured me two beds would be in their suite. We also requested all-day play as part of their package. We dropped them off at 12:45pm on Friday and confirmed they'd be in all-day play as part of their package. I checked the all-day play camera at 2pm and they weren't there. They were in their suite. There was also only one bed in the suite.... read more
Business response:
Hello Eulonda, Thank you for taking the time to provide us with your feedback regarding your dog's recent stay at our hotel. Your honest feedback allows us to learn, grow and improve the service and care we provide. We sincerely apologize that this was your, Winston, and Coco's experience during their stay. This is not the experience or level of care that we stand for or that we strive to provide for our guests. Please be assured that we will take immediate action within our team to fulfill the services that we offer to ... read more
Horrible pet hotel! You make reservations online or by calling and it takes about a week for them to either confirm or decline your reservation. Worst pet hotel ever! I would give them negative 10 stars if I could. I recommend to get a certified private pet sitter instead of dealing with a horrible pet hotel like WAG hotels.
Business response:
Dear valued customer, We sincerely apologize for the poor experience you had with our services. We are committed to improving and delivering fast and timely responses to our clients. Your feedback is highly appreciated, and we would be honored to serve you again in the future. Please don't hesitate to contact Wag Hotels at 888-924-5463 if you need our assistance. Thank you for your patience. Best regards, The Wag Hotels team
When they are boarded, they only get 2 hours of play per day unless you pay a fee for all day play. They try to make it seem like a deal at $20, but at $92 a night, that's outrageous. I wasn't allowed to see the room, so I don't know what "large" means, as there aren't pictures or dimensions. He's in that room for 22 hours a day. Sounds weird to me. Every place I've ever boarded him, the all day play is part of it. They try to get you to add expensive add ons like walks, special treats, etc. They asked why I didn't bring toy... read more
Board your dog elsewhere. We boarded our dog here and added all day play only to find out that means our pup gets to be cramped in a small indoor play area with 30 dogs and one human handler. That's so unsafe!! We checked on the camera everyday, and it's just dogs walking around looking bored (honestly looked almost like anxious pacing, which is not at all normal for our dog). I brought it up when checking out and they said it is always like that. The handler will only play with the dog if they approach the handler?? Other... read more
Business response:
Hi Jasmin, I am so sorry this was your experience with Lorem. He was a very sweet boy and we enjoyed having him very much! Please rest assured that our handlers are trained to monitor large groups of dogs as it is not uncommon for us to have 30 days in a play area. This training includes how to evaluate body language including what behaviors to encourage within a play setting and which to discourage or redirect for safety purposes. Please know that while our staff may not necessarily encourage specific guests to initiate pl... read more
Frequently asked questions about Wag Hotels - West Sacramento
How is Wag Hotels - West Sacramento rated?
Wag Hotels - West Sacramento has a 4.4 star rating with 1,189 reviews.
When is Wag Hotels - West Sacramento open?
Wag Hotels - West Sacramento is open now. It will close tomorrow at 12:00 a.m.