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Watermark Capital, Inc.
- Irvine, CA
About this business
Location details
100 Spectrum Center Dr, Ste 520, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I provided my mailing address repeatedly, including my closing documents. It was completely ignored and documents continue to come to my home address.After the initial conversations, I had problems getting my calls/emails returned unless they needed something from me.The knowledge was excellent and the loan was processed smoothly.
Business response:
It is Watermark's goal to ensure all clients receive the highest level of service and we regret that this client was not satisfied with our level of work on this loan. An attempt was made to reach this client to obtain further clarification on this issue but we understand that the original rate and terms were fully delivered for this client. Additionally, all disclosures and applications filled out by this client never had a different mailing address listed. We will continue to investigate this issue because in the end we do... read more
I found Watermark by chance on the interwebs and was very satisfied with my experience. I had some minor hiccups on the way and they were incredibly patient and helpful. The thoroughness of the process and the cooperation they showed me was above par. thank you very much.
Jennifer did a great job shepherding the refinancing process. She was very professional, responsive, and easy to work with. Would definitely work with her again on a new loan or a refinancing!
Watermark loans is a great mortgage company with fantastic rates and wonderful employees. Jennifer Chang was an absolute dream to work with. My husband and I had a lot of questions throughout this process, and Jennifer was always available to answer at pretty much any time of day. Her responses were within an hour just about every time we called or emailed her. Her professional and personable attitude truly helped ease any concerns we had every step of the way. From start to finish, Jennifer was our go-to girl and we would h... read more
It was the quickest a loan or refi has ever happened for me from beginning to end. Everyone was that I dealt with especially Cathy Dragna were very helpful and friendly. I highly recommend Watermark Home Loans.
Had a great experience overall with a refinance. Jennifer Chang was very pleasant to work with, did not pressure us at all, was friendly and efficient. Would definitely recommend!
My experience with Watermark Home Loans was excellent! I was skeptical at first with the process thinking that since we were not face to face that the attention to detail was going to be inadequate but after working with Jennifer she proved me wrong. Anytime I would send her an e-mail she would respond even if it was after hours. I highly recommend to anyone to use Watermark Home Loans.Thanks to everyone involved for making this a pain free process!!!Sam
I recently worked with Paul on a refinance. On our first call, he spent a lot of time with me helping me figure out the right solution to my problem. He was also very patient in explaining all the forms and calculations to me. Overall, I was very happy with the experience - we got a great rate and it cost us almost nothing to do the refinance (due to lender rebates). Thank you!
I was very happy with Casey! Watermark provided great rates, excellent customer service, and decently quick turnaround. I would definitely recommend Watermark!
Frequently asked questions about Watermark Capital, Inc.
How is Watermark Capital, Inc. rated?
Watermark Capital, Inc. has a 4.7 star rating with 2,771 reviews.
When is Watermark Capital, Inc. open?
Watermark Capital, Inc. is closed now. It will open on Monday at 8:00 a.m.