This profile has been claimed by the business owner or representative.
WellNow Urgent Care - Corporate
About this business
Location details
60607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedExcellent experience at the Troy, NY location. Friendly and very professional staff. Highly recommended!
Business response:
Hi Luis, thank you for taking the time to leave us a review. We're thrilled to hear you had a good experience and hope you're feeling better. If you have any questions, don't hesitate to reach out to the center where you were seen.
RecommendedI scheduled an appointment an unfortunately the system crashed . The staff was Amazing they fit me in for a COVID Test . They went above and beyond . They ware understaffed and STRESSED. But continue to do a great job
Business response:
Hi Jacqueline, thank you for taking the time to leave us a review. We apologize that our systems crashed for your appointment, but are glad we were able to make it all better and get you in for a test. We hope you stay well.
never answers their phones, even after 10+mk minutes of ringing and puts you on hold when they finally do only to never come back with the answers you're looking for. super unprofessional !
Business response:
Hi Kendall, we apologize for the delay as this is not the WellNow standard we aim to provide. Patients may experience longer waits or delays when reaching out to our centers via phone due to the high demand for COVID-19 testing and services. Patients are always welcome to reach us online at https://wellnow.com/about/contact/.
I called and they said no appointment needed, come over and we will get you right in . We get there they said oh 1 hour wait, A hour and 15 minutes later not in yet ! They lie ! They just want your $$$
Business response:
Hi Maurice, thank you for taking the time to let us know about your experience at one of our centers. We apologize for the wait you experienced as that is not the excellent customer experience we aim to provide. We've passed along your feedback to the team so we can prevent it from happening again. We hope that you're feeling better and will give us another try should you need care.
RecommendedI brought my 9 year old daughter in for a gashed open head injury at almost 11pm we were on our way to the emergency room at gfh when we saw they were open which by the way is awesome!!! All the staff was amazing they brought her right back as soon as we walked in and Mr. Ray took great care of her he talked her through everything and was really good with her she needed 5 staples which was a big deal because she's never been through anything like this he was just so phenomenal in the way he handled the situation with her... ... read more
Business response:
Hello, thank you for taking the time to let us know about your experience at one of our centers. We're thrilled that you and your daughter had a good experience as we know how stressful those moments can be. We hope that your daughter is feeling better and stays well. Should you need anything or have any questions, don't hesitate to reach out to the center that you were seen at.
Well, I realize as a walk-in for a COVID test, there’s going to be a wait. However, I walked in at 1pm and they said there would be about a 3 hour wait. Ok. I’ll wait. I’ve waited 5 hours so far and when I asked how much longer, first they said “well maybe you can come back at 8am tomorrow, which is what they told the next several people looking to get tested. Next day I’m sure I would be waiting behind several people for many more hours. So after waiting in my car for 5 hours already, they tell me it’s going to be 2 more ho... read more
Business response:
Hi Carl, we are very appreciative of your patience and apologize for the delay. Due to the high demand for COVID-19 testing, wait times to receive a test are higher. Pending the daily demand for testing, we recommend you try and schedule an appointment online to help reduce your wait time.
We paid 130 each for four people directly to Wellnow for the visit and then another 100 each for the RT-PCR tests labs to fly back to Europe. Per regulations they must be within 72 hours. We were at the WellNow center at 8am on Saturday as they said lab work would go out at 11am in a precious call, explained the urgency of flights, etc. The WellNow center did NOT send them to the labs ion Saturday as promised, did NOT put stat on the orders. Now we are 2 hours from our first flight and we are still waiting for our result... read more
Very disappointed!!!!! Made an appointment 2 days prior for antibodies test. Came, waited in the car for over an hour to be called in. After I was put in the room staff realized they are missing tubes for the test (no one apparently checks supply in the office) rescheduled my appointment 3 days later. I had an appointment at 10:00am and my Husband at 11:00am. I was told not to worry since they rescheduled me they will take me and my husband at the same time. We show up at 10:00 and bring asked what are we here for. After let... read more
Business response:
Irina thank you for bringing this to our attention. We sincerely apologize for the experience you had. This is not the standard of care we strive to provide at WellNow. We have shared your feedback with the on-site team to ensure this doesn’t happen again, and a member of our staff will be reaching out to you directly. We appreciate your feedback and hope you’ll give us another chance in the future.
I called this morning to see if they would see my 10 month old who has a runny nose, and a lot of snot. They told me over the phone that they would see him after a 30 minute drive. We arrive there tried to register and the lady said how they didn’t recommend doing a rapid on a 10 month old. She proceeded to tell me to go home and quarantine for 14 days or until symptoms subside. They would not examine him at all. We took him to the Carthage Area Hospital, my son has a double ear infection, no concerns or need for a COVID tes... read more
Business response:
Hi Kaitlyn, we are so sorry for your experience. This is not the kind of care we are trying to bring to patients and communities. We have sent this along to our site manager so we can ensure it doesn’t happen again.
Frequently asked questions about WellNow Urgent Care - Corporate
How is WellNow Urgent Care - Corporate rated?
WellNow Urgent Care - Corporate has a 4.5 star rating with 579 reviews.
When is WellNow Urgent Care - Corporate open?
WellNow Urgent Care - Corporate is open now. It will close at 6:00 p.m.