Whitney Oaks Care Center

Kate E. 

on Yelp

4 years ago

I am giving them 2 stars because there were some employees - nurses, nursing assistants, etc. - that were quite helpful and kind. Overall, this was a very bad experience. I understand that Covid makes everything more difficult, but very little went well. Our loved one survived the stay there, which is a good thing. We had trouble reaching his care team and getting updates on his condition. Although I believe this next is a Kaiser issue, before we ever got an update on his condition, they called a video meeting to discuss... read more

Debi M. 

on Yelp

4 years ago

My 83 yr old mother was transferred here for physical therapy. - the service she really didn't receive! She had hip surgery. NOT REPLACEMENT. After being there several weeks she was still bed ridden. Her grandson refused to pick her up. I was given 3 days notice that Kaiser would no longer pay for her care. I live in IN & not part of her discharge planning. I was told before my arrival that she could walk 20 ft. When I arrived, she was in a wheelchair& couldn't stand. I told them I was STILL planning on taking her with me ... read more

Kerry S. 

on Yelp

4 years ago

If I could give negative stars, I'd give a billion. I have so many negatives I can say but that would take forever. My dad suffered so much at the hands of this facility. The only thing worse was Kaiser. They tried to give my dad- who is dieing of cancer-physical therapy. CNA held his catheter bag over his head. CNA got angry because he wanted ice in his water.... So much more. We couldn't get him out of there fast enough. They wanted to keep him after 12 so they could get paid for another day. Please- do not ever let your s... read more

Michele S. 

on Yelp

4 years ago

Communication is horrible! We brought my mother here To recover from a broken hip. She Arrived approximately 7 o'clock that evening.. I Started calling at 8:00 a.m.. 3 different people were supposed to call me back none dead. This is common for this place. This run around went on until about 11::30 a.m. at 12:15 I was informed by Kaiser and not the facility that my mother was back in ER with breathing problems ! They did not even contact my father I had to tell him, and he is also a patient at that same facility they lite... read more

Carrie D. 

on Yelp

4 years ago

This was not a good place for my mother. My very healthy mom fell and broke her wrist and knee. After staying in the hospital one day she was moved to this facility. Although her two nurses did a good job of caring for her, the rest of the experience was awful. The dramatic decline was heartbreaking. She felt unimportant and neglected. I know they are understaffed, but she was not given the care she deserved. Also, their procedures and protocols changed daily and without notice. Very unhappy. 

Julie S. 

on Yelp

4 years ago

DONT SEND YOUR LOVED ONE HERE. They are understaffed, to the point where my mom developed a clot in her lung.Due to inactivity (we think) as they rarely moved her, they'd leave her in bed and/or wheelchair for hours at a time. Although two staff were helpful & friendly : Carmen & Mona. 

Nora C. 

on Yelp

5 years ago

We recently had a patient, a much loved veteran very important to our entire family, in this facility for stroke recovery for over 2 months. We had a rather bad experience. Communications with them are very difficult at this time and I attribute this in part to the corona virus pandemic, but their phone system is terrible, and they are clearly understaffed. They have only two phones for many dozens of patients. It's ridiculous and often you can't get the patient for days on end. These are brave people with tough jobs tha... read more

Cris P. 

on Yelp

6 years ago

Do NOT send your loved one here! My mom was sent here to do rehab to regain her strength. Upon arrival there was no one there to greet us or at the front desk. There were people walking in and out of the facility that looked sketchy. I walked up and down the halls looking for someone to help me. Finally I saw what I thought was a nurse and she asked me what I was doing. When I told her I was there to admit my mother she said I needed to find someone else. She walked down another hall and located a nurse who asked me what I ... read more

Angelo D. 

on Yelp

7 years ago

Oh my God where do I start! Rehabilitation was anything but. My hundred-year-old grandmother was there for rehabilitation and I think she spent more time sitting in a wheelchair or lying in bed more than being helped to regain her walking ability. The food oh my God! So bad. As my mom said the food they feed the Homeless was better than the food they serve to the residents there. On a daily basis we had to go out and actually purchase food for my grandmother and her roommate during her stay there. You can hear other patients... read more