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8198 Terminal Rd, #105, Lorton, VA, 22079, United States
Get directionsThey made me see all their information and house information after all that they then hung up... the worst customer service.
Business response:
Ron, we apologize for any inconvenience with our service process. Your feedback is invaluable to us and we want to improve your experience. Please call (703) 372-4540.
I purchased 11 windows (my whole house) from Window Nation in June 2025. While the salesman seemed knowledgeable, there are some issues of which I am not satisfied and based on these, I would not recommend Window Nation. First, the energy efficiency of the product is lacking. The salesman, using a sample window and a little device, noted the temperature on one side of the window using the device and then noted the temperature on the other side of the window without the device. A marked difference. However, this winter during... read more
Business response:
Thank you for providing us with your feedback. We take this feedback very seriously and would like to have a better understanding of your experience. Please reach out to us at (866) 217-9582 at your earliest convenience, and we will do our best to address your concerns.
I requested an estimate for windows. The scheduler asked that all homeowners be present. I explained that my husband would be around but would be working. The salesman brought this up multiple times, insinuating, I felt, this was the obstacle blocking his sale. I was polite and repeated that my husband was working (actually in the next room) and, not to worry, because I was very good at explaining things. While I understand why they would want all homeowners to be present the first time, I distinctly felt that if roles had b... read more
Business response:
Thank you for your honest feedback. We are saddened to hear that your experience did not meet your expectations. We will use this as an opportunity to grow and better our teams and practices moving forward. If there is anything we can do to assist you further, please give us a call at 866-217-9582. We hope to improve your experience during the installation process.
Whole-house window replacement nightmare -- GO ANYWHERE ELSE. We hired Window Nation in January for a full-house window replacement on our four-story townhome--a major, high-cost project. What we got: delays, broken promises, poor communication, and defective products. In early April, the windows arrived, but no one showed them to us before installation began. We discovered--from the outside--that they had been manufactured incorrectly. This, despite our contract clearly documenting HOA requirements. Window Nation admitte... read more
Business response:
We are disappointed to hear that your experience has been less than the 5-stars we strive for. We are having difficulty locating an account for you in our system, but we would like to discuss this further. Please give us a call at 866-217-9582, or email us at customercare@windownation.com
I called for any estimate today and it was the most disrespected I have felt as a woman. The individual told me on the phone, they would not come out and give me an ESTIMATE without my husband present. What year are we living in?!?! Just based on principle they will not be getting my business.
Business response:
We understand your frustration with this policy; however, we do this to ensure that all homeowners are on the same page about what is contracted. If you have additional questions, we would be happy to assist.
AVOID Window Nation at all costs. We have a bay window that needs to be replaced. I requested a quote and "Briana" from Window Nation called me. I answered all of her questions multiple times including whether I (57F) was the sole owner of my home. I am the sole owner, which seemed to be something so odd that she kept asking questions about other people in the house. She requested the full name of my husband and anyone else that would be in the home for the consultation so (according to her) that they would not be "ambushed"... read more
Business response:
We appreciate your honest feedback. We are saddened to hear that your experience did not meet your expectations. We will use this as an opportunity to grow, as well as better our teams and practices. If there is anything we can do to assist you further or change your mind, please give us a call at 866-217-9582 or email us at customercare@windownation.com.
NIGHTMARE!! WORST experience with any company! It's been a year and a half of misery! Bait & switch tactics, lies, inferior products, cancellations, excuses, harassment, lack of response, etc etc Buyer beware!! Do NOT use this company!
Business response:
We are disappointed to hear that your experience has been less than the 5-stars we strive for. We are having difficulty locating an account for you in our system, but we would like to discuss this further. Please give us a call at 866-217-9582, or email us at customercare@windownation.com
Bad first impression. I called to ask for an estimate, and the woman demanded that we "Guarantee" to be home for the estimate and asked for multiple emails and phone numbers. She was pleasant on the phone but could not answer basic questions about WINDOW NATION. I feel put off by my interaction and went in a different direction for my 50K project.
Business response:
Thank you for providing us with your feedback. We take this feedback very seriously and would like to have a better understanding of your experience. Please reach out to us at (866) 217-9582 at your earliest convenience, and we will do our best to address your concerns.
Hard selling tactics. Felt like I was on a used car lot. The product sample was great. The installers are the BIG ISSUE. Their experience and capability seems to vary widely. Check their past client references if you decide to use this firm. I took my business elsewhere.
Business response:
Here at Window Nation, we strive for excellence within the industry and are disappointed to hear that you received anything less. We hope you will provide us with the opportunity to address your concerns. Please call (866) 217-9582 or, feel free to private message us with additional details so we can begin to resolve your specific issues.
Window Nation Northern Virginia has a 4.2 star rating with 1,674 reviews.
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