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Window Nation Northern Virginia
- Windows Installation
- Lorton, VA
About this business
Location details
8198 Terminal Rd, #105, Lorton, VA, 22079, United States
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Good service putting in the windows. Front door was poor. They cut my electric for my outside lights,tried to bullshit my wife saying it's not a big deal they were not planning to report their mistake until my wife forced them to. They came back in and were 100%rude and didn't say another word the whole time they were there. Don't fuck up someone's house and try to play it off as nothing. Then 2 windows Nation trucks pull up and one guy goes across the street to the church and takes a piss, comes back zipping his fl... read more
Business response:
Hello Jared, we are disappointed to hear that your experience has been less than the 5-stars we strive for. We are having difficulty locating an account for you in our system, but we would like to discuss this further. Please give us a call at 866-217-9582 or email us at cs@windownation.com.
Providing perspective on my experience. First, I purchased the highest end window model. After installed, I noticed that the windows had a gap at the top of each side of the window, which looks terrible (cheap) and this is just part of the design. This issue is not noticeable during the sales pitch since the window is not shown at the angle that shows this unsightly aesthetic issue, but clear once the windows are installed. I previously installed Champion windows because of an emergency in which a storm damaged large Fam... read more
Business response:
Here at Window Nation, we strive for excellence within the industry and are disappointed to hear that you received anything less. We hope you will provide us with the opportunity to address your concerns. Please call (866) 217-9582 or, feel free to private message us with additional details so we can begin to resolve your specific issues.
All buyers be AWARE!!!! This company use practice of misleading the customers and providing false information during the sale. Salesman verbally sells one product and states that additional jobs, like replacing the rotten wood, adding insulation around the windows, will be done during installation. He does not mention all the details about additional jobs in the contract so when the customer has complain they simply say "Look at your contract, is that your signature? You get what you pay for!!!" They refuse to come back or... read more
Business response:
Thank you for your feedback.
Had initially a good experience talking about window issues, what was recommended for my home, and differences between what I have and newer technology. Also had a good conversation about what caused the window condensation and other damage with our old 1999 windows. The estimator was showing me how my windows work, was rough with the windows, broke pieces off the top of the window, committed to fixing it, and now I'm having to follow up several times to get them to come back and fix it. They haven't been responsive and I'm ... read more
Business response:
We are disappointed to hear that your experience has been less than the 5-stars we strive for. We are having difficulty locating an account for you in our system, but we would like to discuss this further. Please give us a call at 866-217-9582 or email us at customercare@windownation.com.
My husband and I wanted to order windows through Window Nation. We had someone come give us a quote and everything seemed great. We were forced to put a deposit down and signed the contract. We waited a weekend to discover that they were trying to get us two different loans. Not only did we not want to separate loans for one project but after trying to take some time to figure out the best option for us, while be harassed by our sales rep, his manager, and some other random people, we decided to not go through with the proje... read more
Business response:
Here at Window Nation, we strive for excellence within the industry and are disappointed to hear that you received anything less. We hope you will provide us with the opportunity to address your concerns. Please call (866) 217-9582, so we can begin to resolve your specific issues.
The product is not bad and if you get a good installer the experience can be good, but they screwed us over on the first install and never compensated us for the loss which they contractually were supposed to. Never bothered to see how second installation went and I had to clean every window with a razor to remove sticker and silicone residue.
Business response:
We are disappointed to hear that your experience has been less than the 5-stars we strive for. We are having difficulty locating an account for you in our system, but we would like to discuss this further. Please give us a call at 866-217-9582 or email us at customercare@windownation.com.
If you are planning to use Window Nation to replace the windows in your home, here is a cautionary story. We contracted with Window Nation (WN) to replace ALL the windows in our house in Villanova, PA in March of 2022. A nearly $40,000 job. The replacement windows were so sub-standard that they all need to be replaced. And the poor quality and inferior workmanship may have already created (and may be creating) additional damage to our stucco house. On four separate occasions, Window Nation's own representatives -- its origi... read more
Business response:
Our customers and ensuring their satisfaction are our number 1 priority, and on the rare occasion we fall short, as you've expressed we did here, we would like to correct it. We have located your account, and someone will be reaching out to you in 24-48 hours to speak with you to determine the best course of action.
DO NOT USE WINDOW NATION! We have never worked with a more incompetent company from management all the way down to their installers. We hired Window Nation to replace 49 windows in our home, and 47 of the windows were installed incorrectly! Many of the windows were installed UPSIDE DOWN! You would think a window company would know how to install windows! Well, not this one. They have made at least eight different attempts to fix the multiple issues that their installers caused. During this process we have experienced broken ... read more
Business response:
We are disappointed to hear that your experience has been less than the 5-stars we strive for. We are having difficulty locating an account for you in our system, but we would like to discuss this further. Please give us a call at 866-217-9582 or email us at customercare@windownation.com.
their online support is a scam, they will not answer questions and seek only to get your phone number. If you push them on your questions they end the chat conversation. Fake operation. Update: they gave a quote with the buy 2 get 2 discount -- it was still thousands over competitors. Their online chat service also said the representative will answer all questions -- the rep did not answer mine about the online chat only wanting a phone number and unwilling to answer questions with the chat then ending the conversation unfin... read more
Business response:
We are saddened to hear that your experience did not meet your expectations. We will use this as an opportunity to grow, as well as better our teams and practices. If there is anything we can do to assist you further or change your mind, please give us a call at 866-217-9582 or email us at cs@windownation.com.
Frequently asked questions about Window Nation Northern Virginia
How is Window Nation Northern Virginia rated?
Window Nation Northern Virginia has a 4.2 star rating with 1,674 reviews.
When is Window Nation Northern Virginia open?
Window Nation Northern Virginia is open now. It is open 24/7.