This profile has been claimed by the business owner or representative.
Window Nation Northern Virginia
- Windows Installation
- Lorton, VA
About this business
Location details
8198 Terminal Rd, #105, Lorton, VA, 22079, United States
Get directions
Don't let these people in your house. They will never leave unless you kick them out. Had window nation here tonight to give me an estimate. I was told ahead of time that I had to guarantee an hour. I said okay. Salesman comes and tells me, oh no, it's going to take longer than that. Had to listen to a prescripted spiel from him, and I told him to go measure the windows. He said, let me do my job first. Then he measures. then we have to listen to him read off of another script. Think about a power point that presenters read ... read more
Business response:
We can assure you that the behavior that you experienced is unacceptable and not up to Window Nation standards. We will be addressing your experience with the appropriate parties to ensure this does not occur in the future. If there is anything we can do to assist you further or change your mind, please call us at 866-217-9582.
Window Nation Destroyed My Home ! Even worse they did it over the holidays and then ghosted me! What a horrible company don't ever do business with them. I have windows that are not straight, gaps between the wall and the windows. Air/drafts around my windows. Even the plant Manager Dan Crawford came out to my home and was shocked at the workmanship. I asked if he was in my shoes what would he do and he confirmed the same thing I am doing now which is holding them accountable! I have delt with the VP of installs Joe Roschiva... read more
Business response:
We apologize for the inconvenience you have experienced, and we understand your frustration. As a company, our top goal is always to ensure customer satisfaction so know that we take your concerns seriously. Upon reviewing your case, we'd like to point out that the individuals you have mentioned have been actively working towards a solution. For your recollection, here is a summary of the resolutions that have been presented to you to date: Pay 50% and Part Ways: This option allowed for a mutual agreement to end the servic... read more
Started this in july, replaced all but one window which they measured wrong. It is now Jan and they have been to my home three times with the wrong size windows, Customer service just does nothing for me, been told at least three times a manager would be calling and never does. At this point I think I will have to go to small claims and start a law suit. I recommend staying far away from this company as they couldn't care less about you.
Business response:
Hello John, we are disappointed to hear that your experience has been less than the 5-stars we strive for. We are having difficulty locating an account for you in our system, but we would like to discuss this further. Please give us a call at 866-217-9582 or email us at cs@windownation.com.
after sales isn't good I left a message with sales manager about our amount on our financing being wrong and never received a call
The high pressure "Car Dealer" style sakes tactics wete very outdated for an informed buyer and the crazy quote, that required calls to managers and "must sign today." I would not recomend this company due to the appearance of deception at the start.
Business response:
We can assure you that the behavior that you experienced is unacceptable and not up to Window Nation standards. We will be addressing your experience with the appropriate parties to ensure this does not occur in the future. If there is anything we can do to assist you further or change your mind, please give us a call at 866-217-9582 or email us at cs@windownation.com.
Only focused on getting your personal information rather than actually talking about the project and how many windows you need replaced. Complete waste of time and very poor first impression. The sales guy called and wanted to know the name, phone number, email address of all members in the house and did not want to talk about the project unless I am ok to share everyone's personal information.
Business response:
We can assure you that the behavior that you experienced is unacceptable and not up to Window Nation standards. We will be addressing your experience with the appropriate parties to ensure this does not occur in the future. If there is anything we can do to assist you further or change your mind, please give us a call at 866-217-9582 or email us at cs@windownation.com.
Salesman named "Mark" for the DC, MD, VA region. This is not my first rodeo with replacing windows. I've used several companies for different properties in different areas. First off, Mark initially came in to tell me how expensive this process is and assumed what I could and couldn't afford, having no idea about budget. Secondly, Mark provided the typical sales pitch of how great the company and windows are, no different than any other company UNTIL you get to the price offer...which is ALWAYS we can only guarantee this i... read more
Business response:
Hi Alan, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please call us at 866-217-9582, or send us an email at cs@windownation with further contact information.
There are so many things wrong with this company! First, they required an hour to do their estimate. 2 1/2 hours later, on a Friday night, the guy finally left! During the estimate, they forgot a window and had to redo the estimate. They pestered me for my HOA letter, calling weekly, despite the fact I had no control over it. When I set up my window replacement (in March), I told them I would not do the project until August when we got back from vacation. In May they started asking me for a date to do the windows in Ma... read more
Business response:
Here at Window Nation, we strive for excellence within the industry and are disappointed to hear that you received anything less. We hope you will provide us with the opportunity to address your concerns. Please call (866) 217-9582 or, feel free to private message us with additional details so we can begin to resolve your specific issues.
Had my windows done last year the work was good. They didnt stand up to their contract. I was told if I found a cheaper price they would honor but the didn't it was a 5 g difference. They gave me the run around.I filed with the BBB. They aren't a honest company.
Business response:
Here at Window Nation, we strive for excellence within the industry and are disappointed to hear that you received anything less. We hope you will provide us with the opportunity to address your concerns. Please call (866) 217-9582 or, feel free to private message us with additional details so we can begin to resolve your specific issues.
Frequently asked questions about Window Nation Northern Virginia
How is Window Nation Northern Virginia rated?
Window Nation Northern Virginia has a 4.2 star rating with 1,674 reviews.
When is Window Nation Northern Virginia open?
Window Nation Northern Virginia is open now. It is open 24/7.