Window Nation Northern Virginia

Clint S. 

on Yelp

3 years ago

One window that was installed has leaked - slowly at first and now it has caused drywall damage. I called WN and they sent a technician who took pictures etc. He said that I would be hearing back "soon" from his manager about replacing or fixing it. That was over a month ago and 4 additional phone calls later. I was told by each person that I called that someone will call me within 1-2 business days. Each time no one has called back. Called again today and was put on hold and then transferred to voicemail (like they're tired... read more

Jeff M. 

on Yelp

3 years ago

Blocked out a Saturday afternoon for these guys just to no show. I called and they said they could reschedule. Why would I reschedule when they are the ones trying to sell me a product? I can't imagine how they treat paying customers if this is the way the treat prospects. Save yourself the time and do not even bother calling Window Nation. 

Shrina A. 

on Yelp

4 years ago

This should be 0 star review but there's not an option. The conversation was going well until we asked the sales person for the warranty. It took him multiple calls to the office to find it. Then he started throwing his iPad on our dining table saying "can you figure this out"? That's a no, dude. I don't work for window nation. I had a bad gut feeling and thank god for a woman's intuition. I told the sales person I don't sign anything without reading it. He said ok well the deals off and stormed out. Is he 2 years old?? ... read more

Jens2763 .. 

on Yelp

4 years ago

I wish I would've read YELP reviews before I invested $13K in my windows. As everyone has stated, the person selling you the windows WILL NOT LEAVE YOUR HOME until you sign. I was late for an appt bc of this! Then the windows were all wrong. I wanted black exteriors with white interiors. They said I had to go up a model & pay an extra $3K. I said nope & tried to cancel the order but bc it was after the 72 hours, I was SCREAMED at by a supervisor who threatened legal action. They finally gave me the windows for the sta... read more

C L. 

on Yelp

4 years ago

We got different quotes from companies including Pella. Window Nation was by far the worst. The sales rep stayed in our house from 9 am until 2:30 pm. They are very pushy and do not give you time to think about it. You are pretty much put in the situation you have to close at the moment or have 72 hrs to cancel after you sign. We canceled the next morning after doing more research on the company and we had to jump through many hoops to get it done. We were told by the salesman we could cancel with a call! Lies! We we... read more

Haleh T. 

on Yelp

4 years ago

Customer service is the worst! I had my whole house windows replaced by them. The living room I have had problems with since installed in 2018 and I keep calling to it fixed. After talking to them I am promised a call back.. Here we are 2022 and no call back. I have 2 pages of names and times I have called. DO NOT USE WINDOW NATION !! 

Dale B. 

on Yelp

4 years ago

Window nation installed new windows in our entire house about six years ago. We use one room in our basement a lot and open and close the windows in that room frequently. Within the period of our five-year warranty, the window we opened and closed quit working. The balance broke. We had that window repaired a total of three times before our warranty expired. Now the other window in that room has stopped working as well. We haven't called window nation about it yet, but it's obvious that their windows cannot stand up to frequ... read more

Angela D. 

on Yelp

4 years ago

Several months ago, we had Window Nation replace all the windows and a patio door on our home. While the installation went without a hitch, they forgot to bring a front screen for one of the front windows. We were informed that a representative would follow up with us to find out the status of the missing screen. Three months later, we have yet to receive a call back about the status of the missing screen even though we've been calling either every week or once a week for someone to give us an update on the status. We also h... read more

Ish R. 

on Yelp

4 years ago

I would never recommend window nation as a company to do business with. My parents had their windows throughout their home installed by window nation recently, one of the windows ended up developing a large crack across it spontaneously. My father has called numerous times, sent numerous emails since last year December 4, 2021 it is now February 15, 2022 and my parents window has still not been replaced. My father has even spoken to the manager Marshall, including myself on my father's behalf because nothing has been done re... read more