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Wyndham Lakes
- Assisted Living Facilities
- Jacksonville, FL
About this business
Location details
10660 Old St Augustine Rd, Jacksonville, FL, 32257, United States
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The staff was very helpful and professional the food is good. My mom has no complaints. I would recommend this facility to others.
Business response:
Thank you Anonymous for your positive recommendation of Wyndham Lakes! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.
The place has lots of good energy but I feel as if we spoke about a lot of services they were going to provide that, after move in, they said we're not included. The air conditioning was a wall unit that didn't dehumidify well. The trash was in the laundry room and it attracted a lot of flys. My mom's room once had 11 flys I took out. The bathroom is way too small. The one thing that really bothered me the most was that their emergency watch AND bathroom systems didn't work and we reported it multiple times but it was never ... read more
Business response:
Thank you for sharing your feedback. We’re truly sorry to hear about your concerns, as the safety and well-being of our residents are always our top priority. While we do not believe this reflects the standard of care and service our team provides each day, we take all feedback seriously and use it as an opportunity to continue strengthening our community. If you’d like to speak further, we welcome you to contact our management team directly.
They need to be a little more transparent, especially regarding the activities. The rooms are not op to standards, broken patio doors, broken screen doors that never get fixed they way they should. Back up water in showers and toilets. Short staff or no staff for maintenance.
Business response:
We appreciate hearing feedback from family or friends of our Assisted Living residents. Would you please contact our Executive Director directly to report these ongoing maintenance issues? We will make sure that they are taken care of immediately.
The grounds are pleasant with lakes, geese and places to sit. The dining room is lovely. There are several. The food is very good. Room sizes are decent, fairly large competitively.
Business response:
Anonymous, thank you for taking the time to leave this positive review! We value your feedback and appreciate your kind words about Wyndham Lakes.
For me, the jury is still out. They brought in a lot of new tenants when [community removed] closed down and I don't think they had the staff to handle it. There have been many miscommunications and overlooked illnesses and details that are quite important. I struggle with clear communication with the administrative staff. I also struggle with the Responsibility they take on some very important things that you expect to come naturally from a facility like that.
Business response:
We appreciate hearing feedback, as it is important to provide the best possible communications while working with our family members and residents. We are passionate about caring for seniors, and we take your comments to heart, as there is always room for improvement.
Overall an adequate experience. Most of the staff is very nice, but appear to be short-handed. However, there are a couple of nurses that are not quite so nice ( at least in my mother-in-law’s experience) that have caused more of an issue for the elderly who is trying to get adjusted to this new way of life. Residents also are nice and form a caring community amongst themselves. The sales team is excellent and helpful. The dining is satisfactory but takes too long for the actual food to be served in the assisted living dinin... read more
Business response:
Thank you for the compliments of our staff, we always appreciate positive feedback. We will discuss your other remarks with the Care and Dining teams as we continually look for ways to make improvements, if needed.
I moved my mom to Florida from Alabama, she was living alone and my sister and I live here. She needed something other than an apartment, she needed a social environment. I contacted a place for mom and they were awesome. They had so much information and they fact checked every detail. I would not have been able to find out these things without them. Eileen called to collect information on both ends and did her diligence to help. Wyndam Lakes was a perfect match for my mom's needs and the location, price was also a factor be... read more
Business response:
Thank you Layne for your positive recommendation of Wyndham Lakes! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.
It makes me so happy to see my Mom feel at home. It felt like a good fit for Mom. [name removed] was wonderful
Business response:
Bd, thank you for sharing these kind words with us about our community. It means the world to our team at Wyndham Lakes!
The nursing staff is A+. Especially [name removed]. Food leaves much to be desired. Breakfast is the only meal that is edible. Lunch and dinner is hardly ever good. Room size is perfect for a single person. Small refrigerator. It would be nice if they could cook in their rooms but they aren't supposed to. There is a struggle to get the facility to transport someone in a scooter but my mom has gone to dinner a few times.
Business response:
Anonymous, thank you for taking the time to leave this positive review! We value your feedback and appreciate your kind words about Wyndham Lakes.
Frequently asked questions about Wyndham Lakes
How is Wyndham Lakes rated?
Wyndham Lakes has a 4.1 star rating with 452 reviews.
When is Wyndham Lakes open?
Wyndham Lakes is open now. It is open 24/7.