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Wyndham Lakes
- Assisted Living Facilities
- Jacksonville, FL
About this business
About Us Wyndham Lakes Wyndham Lakes offers the highest level of 55+ Active Adult Apartments, Assisted Living, Memory Care, and Respite Care to seniors in Jacksonville, Florida. We invite you to visit us today to see why our community is the perfect place for you or your loved one to call home.
Location details
10660 Old St Augustine Rd, Jacksonville, FL, 32257, United States
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The grounds are pleasant with lakes, geese and places to sit. The dining room is lovely. There are several. The food is very good. Room sizes are decent, fairly large competitively.
Business response:
Anonymous, thank you for taking the time to leave this positive review! We value your feedback and appreciate your kind words about Wyndham Lakes.
For me, the jury is still out. They brought in a lot of new tenants when [community removed] closed down and I don't think they had the staff to handle it. There have been many miscommunications and overlooked illnesses and details that are quite important. I struggle with clear communication with the administrative staff. I also struggle with the Responsibility they take on some very important things that you expect to come naturally from a facility like that.
Business response:
We appreciate hearing feedback, as it is important to provide the best possible communications while working with our family members and residents. We are passionate about caring for seniors, and we take your comments to heart, as there is always room for improvement.
Overall an adequate experience. Most of the staff is very nice, but appear to be short-handed. However, there are a couple of nurses that are not quite so nice ( at least in my mother-in-law’s experience) that have caused more of an issue for the elderly who is trying to get adjusted to this new way of life. Residents also are nice and form a caring community amongst themselves. The sales team is excellent and helpful. The dining is satisfactory but takes too long for the actual food to be served in the assisted living dinin... read more
Business response:
Thank you for the compliments of our staff, we always appreciate positive feedback. We will discuss your other remarks with the Care and Dining teams as we continually look for ways to make improvements, if needed.
I moved my mom to Florida from Alabama, she was living alone and my sister and I live here. She needed something other than an apartment, she needed a social environment. I contacted a place for mom and they were awesome. They had so much information and they fact checked every detail. I would not have been able to find out these things without them. Eileen called to collect information on both ends and did her diligence to help. Wyndam Lakes was a perfect match for my mom's needs and the location, price was also a factor be... read more
Business response:
Thank you Layne for your positive recommendation of Wyndham Lakes! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.
It makes me so happy to see my Mom feel at home. It felt like a good fit for Mom. [name removed] was wonderful
Business response:
Bd, thank you for sharing these kind words with us about our community. It means the world to our team at Wyndham Lakes!
The nursing staff is A+. Especially [name removed]. Food leaves much to be desired. Breakfast is the only meal that is edible. Lunch and dinner is hardly ever good. Room size is perfect for a single person. Small refrigerator. It would be nice if they could cook in their rooms but they aren't supposed to. There is a struggle to get the facility to transport someone in a scooter but my mom has gone to dinner a few times.
Business response:
Anonymous, thank you for taking the time to leave this positive review! We value your feedback and appreciate your kind words about Wyndham Lakes.
This was the most difficult decision I've had to make as an adult child. However, [name removed] and [name removed] were absolutely amazing, walking me through the entire process with great patience and expertise. These two are superb human beings and great advocates for senior care. Thank you for all your help!!
Business response:
Thank you Gayle for your positive recommendation of Wyndham Lakes! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.
Everyone there made the admission process easy. [name removed] in Admissions especially and the ADON were thorough and very helpful. The onsite [name removed] Rehab therapy and home care has been exceptional. The room was prepared, clean, and ready on day of arrival. It has been a positive experience.
Business response:
Susan, thank you for sharing these kind words with us about our community. It means the world to our team at Wyndham Lakes!
I brought my mother in law [name removed] in for a tour and loved it. [name removed] was so caring and helpful to our needs. [name removed] assured my mother in law would be in good hands and all Wyndham had to offer for her needs. The residents were kind and the staff was very professional. Thank you Wyndham Lakes for a wonderful experience!
Business response:
Thank you Jane for your positive recommendation of Wyndham Lakes! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.
Frequently asked questions about Wyndham Lakes
How is Wyndham Lakes rated?
Wyndham Lakes has a 4.5 star rating with 331 reviews.
When is Wyndham Lakes open?
Wyndham Lakes is open now. It is open 24/7.