This profile has been claimed by the business owner or representative.
Wyndham Lakes
- Assisted Living Facilities
- Jacksonville, FL
About this business
About Us Wyndham Lakes Wyndham Lakes offers the highest level of Assisted Living, Memory Care, and Respite Care to seniors in Jacksonville, Florida. We invite you to visit us today to see why our community is the perfect place for you or your loved one to call home.
Location details
10660 Old St Augustine Rd, Jacksonville, FL, 32257, United States
Get directions
This is a nice place for a secure environment for your family. The staff communication with the family is sometimes mediocre as it took three calls to check on my loved one when the family couldn't communicate with our loved one. My loved one feels that the portions are too small and the resident's are not allowed to go back for seconds. The community does have activities available for those residents who wish to participate in them.
Business response:
Thank you for your four-star review. Would you please reach out to our Executive Director regarding the communication shortfalls? We would like to discuss ways to improve our communication with you. Thank you.
The facility was nice but my loved one never felt like mingling with the other residents.
Business response:
Thank you for taking the time to leave our community a review! We hope you have a great day!
They have been great, my mom is very happy. She doesn't take advantage of a lot that they offer, but she is happy with what she does take advantage of. I have had several people ask for recommendations, and I say that Wyndham Lakes is a good place.
Business response:
Jimmy, thank you for taking the time to leave our community a positive review! We hope you have a great day!
Our family had an in person tour and from the outside of the building it was just very dark, dingy and not very clean so that was a turn off right away. The pricing however was good and the rooms were super nice and we did see a lot of activity going on. We just were overall not impressed with the facility.
Business response:
Thank you for taking the time to leave us a review about your experience at our community! We appreciate you giving us the chance to improve by providing us with this feedback. Thank you again for the great review!
They are very friendly at this community. The staff are all wonderful at this community and the meals are okay. The apartment is a good size, however the bathroom is on the smaller side and the refrigerator is on the smaller side also. They have a nice size patio and wonderful cleaning services. This community is also all in one floor and feels more like an apartment than independent living. My dad is very happy there.
Business response:
Thank you for sharing your positive experience at Wyndham Lakes! If you have any further questions, please give us a call. We're always happy to help!
The PA has been wonderful, we have been really pleased with our loved ones care so far. She seems to be really enjoying all the in house activities like bingo and trivia. She has not taken advantage of the outings just yet. She is really enjoying the meals, they recently had a directors dinner which was nice. There are different culinary options. However the could work to improve their communication, sometimes things just lost in translation and its unorganized.
Business response:
Thank you for taking the time to share your review, your opinion is very important to us! If you have any further questions, please give us a call. We're always happy to help!
The staff is very courteous and really show generous care to the residents there. Based on our experience so far we would be more then likely to recommend the Wyndham Lakes community to others.
Business response:
We're happy to hear you had such a positive experience with our team! Thank you for your recommendation of our Wyndham Lakes community.
We have had a Relative living at WL for about[ date removed]. During that time we have been very impressed with the support from the staff and the very caring nature at every level. We have seen them caring for our relative, but also going above and beyond to help the entire family with the transition. Grateful to have found the WL community.
Business response:
Kendra, thank you for leaving this detailed review about your experience with our community at Wyndham Lakes. We appreciate it and look forward to seeing you again!
We had a great tour experience with Wyndham Lakes and the director was fantastic. It was very large and there were a lot of wandering residents, so it was just not the best fit for my loved one.
Business response:
Thank you again for taking the time to let us know how we did at Wyndham Lakes. We hope to be of service to you again in the future!
Frequently asked questions about Wyndham Lakes
How is Wyndham Lakes rated?
Wyndham Lakes has a 4.5 star rating with 328 reviews.
When is Wyndham Lakes open?
Wyndham Lakes is open now. It is open 24/7.