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Wyndham Lakes
- Assisted Living Facilities
- Jacksonville, FL
About this business
About Us Wyndham Lakes Wyndham Lakes offers the highest level of 55+ Active Adult Apartments, Assisted Living, Memory Care, and Respite Care to seniors in Jacksonville, Florida. We invite you to visit us today to see why our community is the perfect place for you or your loved one to call home.
Location details
10660 Old St Augustine Rd, Jacksonville, FL, 32257, United States
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It's a nice place to live. It was within my budget. I would recommend to others.
Business response:
Hi Yolanda, thank you for taking the time to leave us this positive review for our team at Wyndham Lakes. We appreciate it and hope to be of service to you again in the future. Take care!
The sales staff is very good and very forthcoming with services and prices. They aren't trying to hide anything. The housekeeping staff I've dealt with several times and they are excellent. The only things I would improve on is more maintenance staff. Sometimes you will let them know of a problem with a door or window or something to that affect, and it takes them a while to get to fix it, the other thing I would do is change satellite cable companies because they're using DIRECTV and my mother can't get NBC or ABC and those... read more
All 5 stars. Everyone is super helpful and very friendly. I would recommend Wyndham Lakes to others.
Business response:
Hi Kelly A, thank you for leaving this detailed review about your experience with our community! We always strive to provide top quality service and are pleased to hear that you enjoyed your experience here at Wyndham Lakes. Thank you again, we hope that you have a great day!
Nursing staff is amazing! #1 reason we like the place. Breakfast is good however lunch and dinner unpalatable. Although we pay for the food, my mom doesn't eat lunch and dinner often. She had some laundry lost/stolen/given away. Not sure as the story changes. Would be nice if she received compensation for it as we pay for the service.
So far my mom is happy with the facility. We picked this community because of the price and location.
Business response:
Thank you for your positive recommendation of Wyndham Lakes! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.
As with many places they experienced staffing issues and I am not sure I feel like the reality is as the sales associate portrayed it. My loved one spent a big part of every day there with my other loved one so I believe they were able to make sure our loved one got what they needed or family would have helped. Not sure how it would be if the family is less involved.
Business response:
We hope that you have had the opportunity to meet the new Executive Director who has been working for 18 years in the senior living industry. Her background includes of all levels of care from independent living to skilled nursing. Working with seniors is her passion and she would prefer it if you would talk to her directly about your concerns. She prefers a community that provides exceptional service and a vibrant lifestyle, so she is committed to your satisfaction and happiness. And she has an open-door policy, so feel fre... read more
It has been all positive....and our loved oneis quite the challenge. We picked this community, because we gathered info on a half dozen places. The family felt that three were in our budget and we visited those. Our sister liked this one the best. Good care, good food, nice room at a bargain cost and very nice staff.
Business response:
Hi John K, thank you for sharing this positive review about your experience with our community! Here at Wyndham Lakes, we always strive for top-quality service and are glad we could provide it for you.
It is very nice. I love living here. There is all kind of things to do. And the staff is very nice.The apartments are all on one floor. In many buildings each has a screen porch and small kitchetet bath with walk in shower. Very nice.
Business response:
Hi Yolanda, your feedback and high star rating mean a lot to us. Thank you for taking the time to leave this review for our community!
This facility is older and it's not fancy, but it's a good fit for my loved one and things have gone well overall. My loved one likes it here. The staff are good for the most part, sometimes it takes a little bit longer to get things done. My loved one isn't overly happy with the food, mostly the quality. We have spoken to the kitchen manager about it. Housekeeping is once a week and they do a good job with that. Communication with the family is very good. I would recommend this facility to family and friends.
Business response:
Thank you for leaving this detailed review about your experience with our community! We always strive to provide top-quality service and are pleased to hear that you enjoyed your experience here at Wyndham Lakes.
Frequently asked questions about Wyndham Lakes
How is Wyndham Lakes rated?
Wyndham Lakes has a 4.5 star rating with 327 reviews.
When is Wyndham Lakes open?
Wyndham Lakes is open now. It is open 24/7.