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Wyndham Lakes
- Assisted Living Facilities
- Jacksonville, FL
About this business
About Us Wyndham Lakes Wyndham Lakes offers the highest level of Assisted Living, Memory Care, and Respite Care to seniors in Jacksonville, Florida. We invite you to visit us today to see why our community is the perfect place for you or your loved one to call home.
Location details
10660 Old St Augustine Rd, Jacksonville, FL, 32257, United States
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This is a very warm and friendly community. There is good care, good food and my mom is safe and happy. My loved one does not participate in activities but they do have a lot of different activities for the residents to participate in.
Business response:
Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Wyndham Lakes, A Pacifica Senior Living Community. Thank you again, we hope you have a wonderful day!
My tour here was really nice. However, I was not impressed with the facility. It was definitely outdated, and it wasn't clean in the common areas. But the people who led the tour were very nice and very accommodating. No complaints with them!
Business response:
Hi Anonymous, we appreciate your honest feedback, as we are always looking for ways to improve.
They had really good food, but that was bout it. Also the people were very nice. But I didn’t like anything else about it. The facility needed a lot of updating.
Business response:
Thank you again for taking the time to let us know how we did.
My loved one enjoys the community, and has made lots of friends here. There are a lot of activities for the residents to participate in. The community is super friendly towards family members and the residents. There are choices for food for the residents.
Business response:
Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Wyndham Lakes, A Pacifica Senior Living Community. Thank you again, we hope you have a wonderful day!
I think it's in a good location in the Mandarin area of Jacksonville. And it's centrally located to many things nearby. The staff is very welcoming. The food is okay - I imagine it's a challenge anywhere you go where they're mass producing things. I think they offer a lot of activities and choices for things to do, which is good. We've just struggled in getting our loved one to participate.
Business response:
Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at Wyndham Lakes, A Pacifica Senior Living Community. Thank you again, we hope that you have a wonderful day.
Make sure the staff knows 100% what needs to be done if you are getting any of the additional services offered. Be persistent if there are changes communication could be better. I would recommend this community to others
Business response:
Hi Cb, we appreciate your honest feedback, as we are always looking for ways to improve.
The residents at Wyndham Lakes are very nice, and the staff members are very nice. This community is the perfect balance between independent living and assisted living. Our loved one has a sense of independence, but still get's her appointment cleaned once a week, which she is very proud of her apartment. Every time we visit even if it is a surprise, her apartment is on point. They have done a great job getting everyone vaccinated, and our loved one has participated in a lot of activities which has been the most pleasant sur... read more
Business response:
Hello, thank you for leaving us such a wonderful review. We are thrilled that you enjoyed your experience here; our staff will definitely be happy to read what you wrote. We put resident experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to seeing you again.
This is one of the best and affordable communities around. The staff communication is pretty good for the . I would change the quality and of amount of the employees available to take care of the residents.
Business response:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
It's an older community but they seem to be doing a decent job with maintenance and the look of the inside. Communication between the staff and our family is ok. Communication can sometimes be difficult to understand. They are not really following the covid protocols and I have seen people with masks. I would recommend this community if you are able to stay on top of things and set a level of expectation.
Business response:
Thank you for letting us know about your recent visit to Wyndham Lakes, A Pacifica Senior Living Community.
Frequently asked questions about Wyndham Lakes
How is Wyndham Lakes rated?
Wyndham Lakes has a 4.5 star rating with 328 reviews.
When is Wyndham Lakes open?
Wyndham Lakes is open now. It is open 24/7.