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Zynex Medical
- Englewood, CO
About this business
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have not ordered anything yet and I am not sure if I am
Good product. Been waiting for 2 months for a refund. Would avoid for this reason. Unacceptable practice when it comes to refunds! Very disappointing
Business response:
Hello Susan, we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. We look forward to helping you.
very bad company never send them money up front ,border line committed medicare fraud by over billing never have refunded the money I had to pay up front in order for them to send the device, After 4 promises to pay I am writing this review. Do your self a favor find another company...
Business response:
Richard, we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MT.
I am waiting to get my machine.
Business response:
Hello Letha, we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. We look forward to helping you.
Disappointed that Zynex Medicaldidn’t take the lead to get the insurance pre approval on the prescription.
Business response:
Hello Michael, we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. We look forward to helping you.
I don't think they know what customer service is. They definitely want you to pay for it but don't explain things. From the first call to the last call they are only concerned about money not your health.
By telling the customer everything up front. When I ordered it I was told I would only be charged for what I used. When I called to return it I was told something else. I was told when I called that my doctor had requested that you send thing monthly. When I ordered it I was told I would order supplies when needed. I feel like I was lied to up front.
Promptly contacted by a rep who had all the information I needed regarding their traction device.
Business response:
Diane Klancher, thank you so much for taking the time to share your experience. We strive to provide excellent customer service and are pleased to hear we were able to help you. Please don't hesitate to contact us if there is anything more we can do for you.
I could really tell the difference after my physical therapy session using this.
Business response:
Thank you so much for your positive feedback, Joseph . We really appreciate you taking the time out to share your experience with us. If there is anything more you need, please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. Thank you.
Frequently asked questions about Zynex Medical
How is Zynex Medical rated?
Zynex Medical has a 4.5 star rating with 10,981 reviews.
When is Zynex Medical open?
Zynex Medical is open now. It will close at 5:00 p.m.