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8x8
About this business
The worst company ever to purchase phone service from. Terrible prices.. Rate increases like crazy. And are trying to charge me over $1000 for cancelling on my 5 year anniversary. AVOID AVOID AVOID
This is worst service ever!! One entire year with nothing but aggravation. Phones constantly dead. Would not recognize the time. Sometimes would it ring. No battery life at all. After cancelling kept billing!! Swindlers !
I would give zero review if possible. Had this at work for a year. Never worked properly! Phones were very sub standard Would not ring, hold battery life, or keep time. Also after cancelling kept charging ridiculous cancel rates. Swindlers
If you cancel after your contract anniversary date they will screw you, regardless of why you have to cancel ten years of service and they hit me for 1400 dollars after loyal on time payments. No more specifics necessary
Business response:
Hi Greg, thank you for providing your feedback and letting us know about your issues with cancellation policy . We will review your case and tag along support to see if there is a discrepancy in our terms and conditions. Regards, 8x8
Watch out for this company. The salesperson sells you on the service and does not tell you they auto-renew your contract. They hide it in additional terms not even printed directly in their contract. They don't reach out they just keep billing and when you cancel even one month after your year is up they want you to pay for a full additional year. FOR nothing. NO equipment. Just an account. Biggest Scam! They will reduce your bill if you stay but if want to cancel they try to bill you extra.
great customer service, friendly and fast
Business response:
Thank you so much for your kind words, Nutan. We really appreciate you taking the time out to share your experience with us. Please rate us 5 star if you think the service is great thank you. Cheers, 8x8
Good phone system. Technical support is a nightmare. It is difficult to understand most of the reps, they ask same questions repeatedly with no resolve. Current issue is being worked on by a supervisor.
Business response:
Greetings . First off, we never want to hear that your experience with us is poor. We value you as a customer and we want to make sure that your are getting the best customer service possible. We would love to turn this situation for you. Please send us email at social@8x8.com with your account and case ID information. We'll follow up with you promptly.
No help at all. through trial and error I finally fixed it myself. (I think)
Business response:
First off, we never want to hear that your experience with us is poor. We value you as a customer and we want to make sure that your are getting the best customer service possible. We would love to turn this situation for you. Please send us email at social@8x8.com with your account information. We'll follow up with you promptly.
Couldn’t call, had to chat online. Got disconnected and no one ever called me back. I tried to post on the case page, all I ever got was a generic response warning me that if I did not respond my case would be closed. VERY disappointed in 8x8 service! I would never recommend this product or service to a friend. You can keep the amazon gift card, it’s not worth it!
Business response:
Greetings . First off, we never want to hear that your experience with us is poor. We value you as a customer and we want to make sure that your are getting the best customer service possible. We would love to turn this situation for you. Please send us email at social@8x8.com with your account information,good callback number and the latest case ID. We'll follow up with you promptly.
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.5 star rating with 4,196 reviews.
When is 8x8 open?
8x8 is closed now. It will open at 9:00 a.m.