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8x8
About this business
Horrible customer service IF you can reach someone. Email responses to questions are automated "bots" - they have to be because their answers make no sense. User interface is not intuitive - extremely confusing - and don't forget to hit the tiny "save" box at the bottom of every screen or you'll lose your changes. If my IT guy didn't communicate with them so I don't have to, I would have changed long ago.
The phone system does not work...For months I have been trying to get this ststem to work with our IT people...IT has NEVER worked right NEVER, NEVER, NEVER!!!. I ordered the system on the phone and was assured by the sales rep that it was an "EASY" set up. When the phones came in our ITperson set the up and they have NEVER worked right for months. We have reset their system many times and still nothing...We can dial out most of the time, but incoming calls are unreliable...Sometimes it (the phone system) works and someti... read more
Business response:
Greetings . First off, we never want to hear that your experience with us is poor. We value you as a customer and we want to make sure that your are getting the best customer service possible. Please send us email at social@8x8.com with your account information. We'll follow up with you promptly.
"URL Call is Disabled" Been 4 months. This thing just doesn't work. Dropped calls. Business can not function because 8X8 phones just doesn't work.
Business response:
Thank you for providing your feedback and letting us know about this issue, Tiger. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch at social@8x8.com with your account information, we'd be happy to help you out. Cheers, 8x8
customer since 2013 and they just cancelled my fax line, twice. called once sent a bunch of time getting it reinstated (12/2019), found out it was cancelled again on 1/20/2020. after spending well over an hour on the phone, tech. support, cancellation, finally transferred to sales. Where the tell me they no longer offer the product i had (reason for cancellation) and i had to buy another product at double the cost and double the market, in order to preserve my fax number of 20 some years. no notice of cancellation, just ... read more
Business response:
Hello Wayne . First off, we never want to hear that your experience with us is poor. We value you as a customer and we want to make sure that your are getting the best customer service possible. Please send us email at social@8x8.com with your account information. We'll follow up with you promptly. Regards, 8x8
Terrible billing slap you with huge cancellations and mini fine print auto renews one service
Business response:
Thank you for providing your feedback and letting us know about this issue, Jen. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We are currently investigating this and we will send you a private message as soon as we have update from our higher support management. Cheers, 8x8
Terrible billing practices - read the fine print and make sure you see that this contract autorenews every year so if you have someone leave the company who signed it and you change providers you will be out $1,500 without any service. Brutal - go with one of the others plenty out there. I’ve switched to Nextiva and am happy.
Business response:
Greetings . First off, we never want to hear that your experience with us is poor. We value you as a customer and we want to make sure that your are getting the best customer service possible. Please send us email at social@8x8.com with your account information and 8x8 number together with your cancellation case. We'll follow up with you promptly.
After 5 weeks I am still not able to get any service for my phones. Hours of waiting on hold and numerous emails and I still not get any assistance. They took my money and have disappeared. Do not believe their salespeople! They lie to get the sale and hand you over to an endless network of overseas customer service agents who do nothing to help.
Business response:
Thank you for providing your feedback and letting us know about this issue, Ken. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please send us the details of the ticket number and your company name to social@8x8.com and we will follow up with our support. Cheers, 8x8
We have had 8x8 for several years. We finally got so frustrated with the horrible support and even billing us for lines we did not have and cancelled service. Now we are fighting with them over ridiculous termination fees. We have an email stating the fees are one thing and now they are trying to make it hundreds more. I would stay as far away from 8x8 as humanly possible.
Business response:
Hello Michael, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. We'll be reaching out to you personally to gather some more information on this so we can better help you moving forward. Please send us email on social@8x8.com and provide your case ID together with your best callback number. Thank you Cheers, 8x8
This is the WORST phone company I have ever used!!! For a cloud based it should be able to handle a call queue properly with multiple lines. I worked for 2 years to get it to work right then when I switched they charged me a cancelation fee. I asked to speak to a manager to show nothing would work and no one would call me!!! Then their response is we only waive the cancelation fee for bankruptcy!!! HORRRIBLE
Business response:
Hello Jessica, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. We'll be reaching out to you personally to gather some more information on this so we can better help you moving forward. Please send us email on social@8x8.com and provide your case ID together with your best callback number. Thank you Cheers, 8x8
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.5 star rating with 4,196 reviews.
When is 8x8 open?
8x8 is closed now. It will open at 9:00 a.m.