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8x8
About this business
Just a terrible experience. I signed up with the service and they never told me that a 415 number wasn't available. So I canceled the service the same day. However, they still charged me $7.28 for my cc. 3 weeks later, they inform me the refund has been denied even though I canceled within my 30-day trial period. Just avoid this company at all costs. They are just terrible to deal with and make getting a refund such a long and arduous process, for no reason.
Business response:
Hello Tony, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. Can you share with us the ticket number you opened so we can review what happened? Thank you Cheers, 8x8
The worst experienced I have ever had with ah VOIP business. After canceling in January I was billed through November and then had to fight for a return. I've never seen a business so siloed. Work with any business but this one.
Business response:
Thank you for providing your feedback and letting us know about this issue, Spencer. Can you share with us the cancellation ticket so we can review the case? Thank you Cheers, 8x8
Service has declined significantly. I used 8x8 for years to power a 50+ extension business spread across multiple states, and I recently sold the business. Reached out to 8x8 twice in the past two weeks via their "Contact Sales" form to initiate service for a new business and received absolutely no response. Perhaps that's because I chose "1-9" when the form asked for # of employees. Initiated a chat this morning with 8x8's online "Contact Sales" chat tool, let them know I was a returning customer trying to initiate new serv... read more
Business response:
Hello Clifford, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. Please let us know what number we can reach you so we can answer all your questions regarding our service. Regards, 8x8
Worst customer service experience. I have waited for three days to have someone help me with implementation and nothing. This company seems to have a department for everything and when you call them you have to be prepared to be on a call for over 1hr and be transfer over 5-10 times. There is no ownership...Tomorrow I will be porting my number to another company. I really don't understand how they are getting all those good reviews...99.9% look fake.
Business response:
Hello Miguel, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. Can you share us the case ID so we can follow up with you regarding your concern? Regards, 8x8
I am extremely disappointed with the way 8x8 functions as a corporation. You have no ethics and force customers to contracts they have never signed or agreed to. There is no sales support and we are tossed from sales to billing to cancellation when we want to exit from your services. You conference calling feature is a total failure and we have always had to use alternate resources each time we schedule a call
Business response:
Thank you for providing your feedback and letting us know about this issue, Rati. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (866) 879-8647 and we'd be happy to help you out. Cheers, 8x8
Had three lines for over 8 years. Found a much more cost effective option using T-Mobile phones and T-Mobile DIGITS system. When I tried to cancel 8X8 phone system they wanted to charge me $475 and 30 days more service that I did not want. After complaining to management they lowered the cancellation charges to one more month of unwanted service and $175. penalty fee, "AFTER 8 YEARS." Pretty lousy treatment for a long time customer. Be sure to review the cancellation clauses in your contract before signing up to this s... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Rene. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (866) 879-8647 and we'd be happy to help you out. Cheers, 8x8
We are a medium size company with a user base of 600 employees. From day 1 starting with our implantation we have had nothing but problems with 8x8, have to give credit to sales team they did have smooth presentation, but that is the only positive part we have experienced. Took a year to fully migrate, call center was the most cumbersome, we went through 3 Project managers, 2 customer reps, the only trend I see is that no one cares, there is always an excuse for what ever issue you may run in too, probably had 100 calls in t... read more
Business response:
Hello Vitaliy, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. We'll be reaching out to you personally to gather some more information on this so we can better help you moving forward.
Nothing works - we've spent hours and hours trying to get help. The crappiest off shore support - and now we have an office of 60 users that we're going to have to revert back to another provider. Customer service is terrible and the features they promise you don't work. Constant updates to the system do nothing but break the core function (after all, it is a phone that you're seeking, right?). The service can be matched with the language of their level 2 and 3 support - BROKEN! WORST MISTAKE WE'VE MADE IN TECHNOLOGY SI... read more
Business response:
Hello and thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. Can you kindly email us at social@8x8.com with your account information? We'll gladly assist you further from there.
Poor Support, Poor Customer Service and lack that care for paying customers
Business response:
Greetings George. We never want you to feel like we don't care because we do. Good customer service is a priority for us and we want to show that to you by turning this situation around. Please email us at social@8x8.com with your account information and we'll address any concerns you have.
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.5 star rating with 4,196 reviews.
When is 8x8 open?
8x8 is closed now. It will open at 9:00 a.m.