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8x8
About this business
I was not properly informed. The equipment did not work because I only have WiFi. I told the sales person who was only interested in meeting his quota... I was not fully refunded my money,
I’ll start by saying the sales and implementation team is great. The customer support well.... That leave much to be desired. I was having a phone issue and after speaking to multiple people who I couldn’t understand due to the language barrier and then chatting with one who ended the chat after telling me it was a different tier issue. I wasted over an hour of my day being on hold, chatting, and talking with people who couldn’t assist me before finally getting to someone who was able to help. Customer service shouldn... read more
x8 VOIP = Over-Priced Horrible Service and Even Worse Customer Service After 12 years of service with 8x8 (formerly Packet8), paying over $360 yearly for a single residential phone line with unlimited Domestic only, the Uniden VOIP cordless phone they provided stopped working and became unusable due to static interference on the line. After numerous calls to 8x8 to get the problem repaired in October and November of 2018, I was finally informed 8x8 does NOT support or offer residential phone service anymore and that we wou... read more
When I closed my business, they said I had to pay out my contract and cancel at the end of the contract, when I called at the end of the contract they told me that because I hadn't called 30 days in advance, they went ahead and renewed my contract and there was nothing I could do but pay out the remaining 12 months. I'm now opening a new business and will not be using them. There are a ton of other VOIP providers out there, I highly suggest going with someone else.
your system has worked since the day i implemented it
Mobile app is always lagging. Seems every-week there is another update. Support used to be great but is getting worse. The support staff is always helpful but the new web portal is a mess. Trying to open and manage cases takes way too many clicks. Finding a number to call is impossible. Trying to cancel my account has been a headache. 3 people, 3 different answers.
Business response:
Hello Paul, We apologize that you have been having trouble with our service and not getting complete assistance. Please send us an email at social@8x8.com with your account information so we can further assist you. Cheers, 8x8
I wish I have never signed up for 8x8 Please save yourself the time, effort, and money. go with someone else. I have had nothing but problems with them and very little to no solutions to the problems. Ive been trying to cancel the product and cant even get someone to help me with that.
Constantly a burden on my phone. Unable to switch between this programs call and actual phone calls without. More spams calls than the actually business related calls. No way to effectively block those calls without blocking legitimate business calls. Not worth the monthly fee. More than like will transfer to another service.
Terrible customer service
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.5 star rating with 4,196 reviews.
When is 8x8 open?
8x8 is open now. It will close at 6:00 p.m.