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8x8
About this business
I have had the service for over 6 weeks and have had to call daily to get my phone numbers ported over. In the meantime, you are paying two different carriers. A little frustrating. I have to initiate everything or it won't get accomplished. Once everything is finished, I hope the service it good.
Business response:
Hi Billy. We definitely understand your frustration with this! We want to make sure this situation is resolved so you can begin fully utilizing the service as we understand the importance of this to your business. Please send us an email with your account information to social@8x8.com and we'll help you out from there.
Terrible company, lied about price, terrible customer service. No responses after months of waiting, stuck in contract. Shady company with terrible customer service, long story short is we were quoted $133.46 a month and then our bill was 164.84 a month and they have given me the run around for several months with no solution in sight. Never received calls back when told I would be called back. They did not respond to BBB, yet somehow still have an A+?
Have been with this company since 2012 have had issues with services dropping and not hearing people and customer service and unexpected price increases that needed to be always called into to adjust. Finally had enough went to Ring Central at half the price. Called in to cancel and found that contract auto renews which I take responsibility for but the supervisor had no interest in working with me in regards to the $800 cancellation fee. He said he wouldn't say if he could wave those fees but wouldn't cause a contract i... read more
Business response:
Hello Jeffrey and thank you for your review. We appreciate your honest feedback and we're so sorry that we did not provide you with the best experience possible. We'll be looking into your account history and interactions to make sure we grow and get better from this.
horrible, Don't Use them, try anyone else but them
Horrible. We implemented in Nov 2017 and still have a ton of issues. We are compliant with 8x8's system requirements, firewalls, etc... still a TON of problems- random issues that 'fix' themselves, complete auto-attendant failure for no apparent reasons, mystery issues that they themselves can't resolve. This has been by far the worst - WORST- implementation that I have had to go through. If anyone asks me , I will tell them to not go with 8x8 - to consider another supplier with a more stable platform.
I was a satisfied customer with 8 X 8 for nearly 5 years, although there were much less expensive phone service providers. After nearly five years I chose to cancel my 8 X 8 service, primarily because I was offered phone service, by a new service provider, at less than half the cost of my current service. However, if one were to read the "fine print" of their contract, from 4 years prior, one would find that 8 X 8 can continue to provide service, automatically renew your service, and if at any time you decide to cancel... read more
DO NOT RECOMMEND 8 X 8. Monthly rate went up to almost 50% in 2 years and when you call to discuss the staff do not care. Customer Support is horrible.
Business response:
Hello Kimberly and thank you for bringing this to our attention! We'll be looking into your experience with our support staff and reviewing your monthly rate.
My colleague and I enrolled in services from 8x8 back in 2017. We only used the services for maybe four months at the most, as we dismantled the business in pursuit of other ventures. I have called in on several occasions to see what was needed in order to cancel the contract, i.e what the cancellation costs were, if a notice was required, etc. We were unable to pay the full balance at the current time so I called back in a while later to finish the cancellation process. During which time I was told by a representative named... read more
Be sure to read your terms and conditions. They automatically place you on auto renewal so if you cancel after your first year, they charge you ridiculous fees. Also, they charge you to store all of your call recordings with no warning. So if you have that option selected, you will be charged. None of this was told to me when I signed up and I for sure didn't have time to carefully read 18 sections of terms and conditions. I understand why terms and conditions are in place but as a business, you ensure the customer is awar... read more
Business response:
Hello Hannah and thank you for your feedback. We apologize if there was any confusion in regards to your service setup. We will definitely be evaluating your experience to make sure we get better in our approach. If you still have questions regarding any of this as it relates to your account, please feel free to contact us at social@8x8.com.
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.5 star rating with 4,196 reviews.
When is 8x8 open?
8x8 is open now. It will close at 6:00 p.m.