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8x8
About this business
I would be very hesitant before signing any agreement on your phone system with 8x8. I used them for years and when it comes time to cancel they make you jump through a million hoops. In my case they said my account was canceled yet the two different reps were not able to do it. I finally had to call back months after I was told it was canceled to try and get a refund when I noticed my card still being charged. After being on hold and switched departments for over an hour a manager named Santiago in their retention depar... read more
There should be an option to leave ZERO stars. Customer support is absolutely awful. Each representative gives you a different story and misinformation. Supervisory staff is not helpful and unwilling to make it right after subordinates have given wrong information. Save yourself the headache and go with another carrier. Their prices are compatible with most other carriers out there, but their support is absolutely disgraceful.
Business response:
Hello Cal, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. We'll be reaching out to you personally to gather some more information on this so we can better help you moving forward. Cheers, 8x8
We used 8x8 telephone for 14 years and the first 12 years was a good experience. Something happened that made them no longer care about their customers. First, we needed the bills to start being sent to our main office. Every single month for 2 years we called and was never able to accomplish it. At one point we were even told it wasn't possible which obviously isn't true. We never did get it resolved. When we did have a problem, we were referred to tier 3 when our issue could not be resolved which guaranteed a call within ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, William. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at social@8x8.com and we'd be happy to help you out. Cheers, 8x8
How good is your system? 8x8 test won't run on my system using Firefox. Can't evaluate.
Business response:
Hello Bob. What specifically are you trying to test? The more information we have, the better we can assist you.
This might be the worst customer service I have ever received. The problem is that it wasn't just one bad experience. There were countless problems with the sales team, initial setup, training, shipping & handling. It was a disaster & still to this day I can't get the sales person to return a call. They forgot to send me the wi-fi adapter so I couldn't use my phone. The warehouse said they shipped it but they obviously didn't & there was no packing slip. I had to go up to the local store & spend more money on a new one to ge... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Kurtis Hine. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. We'll be processing an RMA for your adapter and crediting you back. Cheers, 8x8
On a scale of 1 l low 10 high I would give 8x8 a 10 and refer my friends and family to them.
No one returns calls or emails and overcharging is common place. I run a network of 200 CEOs and 80% of those who are 8x8 customers experience the same. It has really gone down hill over the last 2 years.
Business response:
Thank you for providing your feedback and letting us know about this issue, Dean. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. Please get in touch with us by emailing us at social@8x8.com.
There is no way this company has a 4.8 rating. Customer service is terrible. They lock you in a year contract with no option to cancel even though you never use the service.
Possibly the worst company ever. Never got my phones up after 6 months canceled and then they charged an early cancelation fee for a system that they never got working.
Business response:
Hi Jeffrey. Thank you for your feedback! We would like to learn more about what happened during the 6 months leading up to your cancellation. We strive to provide not only great customer support but a product that works, so we will definitely look into your account history to see what we need to address. Please send us an email with your account information to social@8x8.com.
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.5 star rating with 4,196 reviews.
When is 8x8 open?
8x8 is open now. It will close at 6:00 p.m.