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8x8
About this business
Horrible customer service and "terms". After being a customer for several years, I called about the pricing and found we could have been paying about half of what we were but because we didn't know to ask for a promotion, we didn't receive it. They did give it to us at this point, then when the "terms" were over, it doubled again with no notice. When I went to cancel our account, they said that in their "terms" that there is a 30 day cancellation period so that you have to pay an entire month (even though it is 10 days short... read more
Business response:
Greetings Shannon! We're so sorry you've had a poor experience with 8x8. We value your feedback so we'll be looking into your situation and discussing the pain points you mentioned. Thank you for bringing this to our attention.
this is a ram heavy application that needs to be more efficient,
Business response:
Thank you for your review, Peter! Your feedback has been reported to our engineers and please know that your submissions like this are vital to improving our application moving forward.
Spent two hours on the phone with DonDon and he was unable to fix our problems. Case ID: C1213468
Do not go one auto pay. And beware of automatically renewing contracts. This company does not make it easy to leave. After months of paying for nothing, because we had switched services, this company continued to charge and credit card and then charged us a termination fee of over $500.00. Do not use this company.
Business response:
Hello Rick! We appreciate you bringing this to our attention and we would definitely like to review this further. Please send us an email with your account information to social@8x8.com. Thanks!
If I could give less than one star - I would. The service is okay when it works. The tech and customer support are awful - one department has no idea what the other department is doing. As stated herein, once you file an issue, you can expect days delay or hours on the telephone with them. WORST OF ALL -TWO TIMES THEY PORTED MY NUMBER OUT OF THE SYSTEM LEAVING ME WITH NO PHONE SERVICE!!! When clients called, they got the typical recording that the number is out of service. 8*8 ported my number away without ANY ADV... read more
I own a company that has been a loyal 8x8 customer for 5+ years with up to $750 per month in business to this company. Today I discovered that 4 yrs ago our sales rep added a feature to one of our lines junior employee's lines without our knowledge with a recurring charge of $12.99/mo. While we have NEVER used or activated the feature (because we didn't order it and didn't know it existed), 8x8 has charged us the recurring fee every month for several years. Their customer service is AWEFUL. When we complained they on... read more
I own a company that has been a loyal 8x8 customer for 5+ years with up to $750 per month in business to this company. Today I discovered that 4 yrs ago our sales rep added a feature to one of our lines junior employee's lines without our knowledge with a recurring charge of $12.99/mo. While we have NEVER used or activated the feature (because we didn't order it and didn't know it existed), 8x8 has charged us the recurring fee every month for several years. Their customer service is AWEFUL. When we complained they on... read more
8x8 has been billing us until today 4/5/18 for a fax line we cancelled on 9/25/15. They claim we never told them to cancel it however it was ported from another service provider on 9/25/15. Their solution was a $23.00 refund when it should've been well over $700.00. Bad service all around and i am contacting the FCC.
Worst Service I Have Ever Experience
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.5 star rating with 4,196 reviews.
When is 8x8 open?
8x8 is open now. It will close at 6:00 p.m.