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8x8
About this business
The service is terrible. The phone connection is terrible. 90% of the time there is static or no connection at all. there is no customer service. This was the worst decision we ever made to go with 8x8. And 8x8 doesn't care what we think. Not once has anyone from 8x8 reached out to fix the service.
Business response:
Thank you for your feedback, Diane! We definitely want to turn this situation around for you. We have sent you a private email.
Well over the last 6 to 8 weeks we have experienced some outages and were told this is because of upgrading equipment. When 8x8 upgraded their audio stack we could not even use the most recent VOD over a VPN connection, we had to use an earlier version. After that was resolved we experienced outages approx. 2 more times where we were unable to use VOD at all. As a company with our own call center and support approx. 30,000 customers when our phones are down our business is down, and it makes us look bad. We have been wit... read more
Business response:
Dear Larry, Thank you for being a loyal 8x8 customer. We sincerely value your feedback on your recent experiences with VOD. Your feedback has been shared internally, and I know our support team is working with you directly to get this resolved. During the past few weeks we have been making several major changes and improvements to VOD. During the upgrade cycle, this inadvertently introduced some temporary instability issues for some users. We have isolated and addressed the root cause of these issues. We are very proud ... read more
It is never a good idea to send a survey when the service went down two weeks in a row. Prior to that the update didn't work over our VPN and your operations team told us the problem was ours. After much research trials and tribulations it was found the root cause was with 8x8 and thus we have not ran the latest update.
I've had a terrible experience with 8x8. Customers could not call in on one of our lines and when tech support couldn't fix it we tried to cancel and are still being charged months later. Worst customer experience I've ever had.
The voice quality of the system is horrible. It is constantly cutting in and out, has a lot of static and is generally unacceptable.
Business response:
Thank you for your feedback, William! We sent you a private email.
0 stars. The product did not work as advertised. The tech support could not resolve the problem when they finally called about two weeks after placing a service request. They charged $200 when I quit because the service did not work as advertised. Don't bother
Business response:
Thank you for your feedback, Raymond. We are looking into your situation and appreciate you bringing it to our attention.
Too complicated and not very reliable.
Business response:
Hello Colleen and thank you for your feedback! We sent you an email as we would like to gather some more specific details regarding your experience. It is our goal to make our service better so we can provide you with a quality product.
We were very unhappy with your lack of technical support and your ability to come up with a solution to our issue caused by not having ethernet wireless phones available. You workaround only allowed us to receive one incoming call per day. Everything else went straight to voicemail. When you have a preschool and parents can not reach us, they tend to panic. If you are shopping for a preschool and can not reach someone, you go elsewhere. When I tried to cancel the service I was told by billing I had to go through account serv... read more
Business response:
Hey Tom. Thank you very much for your feedback! We sent you a private email.
DO NOT USE 8x8, I run an online business and my phones have been down for 3 days, I cannot get anyone to give me any reason or resolution. I lose money every day and i dont even get a phone call from anyone. I have used them for years and in days they will put me out of business... BUYER BEWARE!!!!
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.5 star rating with 4,196 reviews.
When is 8x8 open?
8x8 is open now. It will close at 6:00 p.m.