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8x8
About this business
We have had to return half a dozen times to fix the same things over and over. Avoid 8X8 were going to leave. All we want is A working voice mail, with 3 boxes Our office telephone number to show up for all lines, not the line numbers. we checked the box, over and over but clients still ask "what's this number you're calling from?" The line to ring at the front desk, then the second admin desk then my office. Never ever happened. A person who actually knows what they are doing when I call and isn't training on my call.... read more
Business response:
Thank you so much for your feedback, Bruce! We have sent you a private email.
As a franchisee I am not allowed all of the benefits 8x8 has to offer. My franchisor owns the system and my number. Consequently I am but a mere extension not a phone number in the eyes of 8x8. So, the app is not available to me. I attempted to use the app unsuccessfully. I called support and they would not assist me without the password on the account. It was several weeks before I was informed by my franchisor, not 8x8, that since I am but a mere extension, that I cannot utilize the app. I pay $200 a month so I would... read more
poor follow up !
Very poor total lack of support or service
Phone swap Eric V. Fortmeyer 9:56 AM (4 hours ago) to tamsupport Hello -- anyone home in TamSupport? Hello !!! This Still needs completed --- 8 days -- how long will phone swap take !!! Anyone?????????? ---------- Forwarded message ---------- From: Eric V. Fortmeyer Date: Fri, Sep 25, 2015 at 11:05 AM Subject: Re: Phone swap To: tamsupport@8x8.com, Hello -- anyone home in TamSupport? Hello !!! On Fri, Sep 25, 2015 at 11:01 AM, Eric V. Fortmeyer wrote: Any follow up ? 48 hours 2 days -- ? On Wed, Sep 23, 2... read more
Poor service and you don't keep your word. I tries for 10 days to get through to someone to cancel our service. Of course you waited until after we billed so you could charge us an extra month. I was told by someone in your account services department that they would reverse the charge. It's been 5 months so it looks like that's not going to happen. That explains why they said it was unnecessary to give their contact information. We left because your lack of support department only cares about getting the customer off the ph... read more
Too complicated. Not at all user friendly.
Honestly, we were completely and thoroughly disappointed with 8x8. Over a period of roughly 6 months, 8x8's terrible, ignorant, and otherwise completely inept tech support cost us nearly a dozen clients, tens of thousands of dollars in man hours and refunds, and left us with numerous additional clients without support or usable service. We reached out to a wide array of senior management officials, and not a single one EVER felt it was worth their time to help support a primary partner. Above and beyond all of this, 8x8's... read more
Honestly, we were completely and thoroughly disappointed with 8x8. Over a period of roughly 6 months, 8x8's terrible, ignorant, and otherwise completely inept tech support cost us nearly a dozen clients, tens of thousands of dollars in man hours and refunds, and left us with numerous additional clients without support or usable service. We reached out to a wide array of senior management officials, and not a single one EVER felt it was worth their time to help support a primary partner. Above and beyond all of this, 8x8's... read more
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.5 star rating with 4,196 reviews.
When is 8x8 open?
8x8 is open now. It will close at 6:00 p.m.