8x8
About
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
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James on Birdeye
5 years ago
09/08/2016, 11:59 AM
We contacted 8x8 when we were looking for a VoIP. We used to have AT&T, which is about the same, but 8x8 is a lot cheaper. I use the phone for inbound, mostly, and if ever I had a problem, they're right there on it and get it solved. It's a good phone service.
Israel E. on Birdeye
5 years ago
09/05/2016, 14:30 PM
8x8 VOIP phone service has helped propel our company to the next level by ensuring that we could both handle the flexibility needed in this day and age for office and mobile calling as well as the call volume. I highly recommend 8x8 service for their excellent phone service, customer care center and features. Every time I have needed help setting up a feature or creating away messages for vacations or best way to use the auto-attendant, a live personal 8x8 representative has been available to help me quickly and accurately.
Jonathan on Birdeye
5 years ago
08/28/2016, 13:23 PM
8x8 is our first VoIP system and we’ve been with them for 10 years now. We have many extensions in which some are for inbound-outbound sales, while others are for operations. We’re a construction company so we might have mobile offices and 8x8 has been a great help, as far as being able to take our phones and put them wherever these mobile offices be situated is concerned. Their team was friendly, courteous, and knowledgeable any time we’ve called them. 8x8 is also reasonably priced for a full system that can do everything we need to do. The only downside that we’ve had is sometimes the sound is not the greatest. But other than that, they have been very good for us.
Marlon on Birdeye
5 years ago
07/18/2016, 02:11 AM
We used the standard system (phone lines and PBX, etc) before and then we moved to a VoIP system. The advantage we have with 8x8 is the user can be working anywhere. That's a very good tool for me on my end because I'm the one supporting the call center. I'm usually the one that set it up and troubleshoot it and working straight with 8x8 fellows with support all the time. I'm working now with Neda and she has been a great person. We have monthly meetings, she explains to me how many minutes we're using and she would feed the company what I need. She has been friendly with us and I really appreciate that from 8x8 and Neda. They have been providing to me and to my company really good support. We had a scheduled appointment just to change the name of the company and that went really quick. I definitely am having a good experience with them.
Robert D R. on Birdeye
5 years ago
05/26/2016, 09:00 AM
My experience with 8x8 VOIP phones has been extraordinary beginning with my very first contact five years ago through my current day today use. In the five plus years of use ,the system has never been down and the few minor issues have been promptly and easily resolved by support. Not only does the phone system work well, whether I am using it through my polycom phone, PC, Android phone or IPad but it receives and sends faxes easily and smoothly, and enables me to easily set-up multiparty conference calls where all participate with full sound clarity;. Finally the logs maintained by 8x8 both in my system and in their records are perfect in the event i need to reconfirm the time spoent on any particular call. i recommend the 8x8 VOIP System to you without any reservations whatsoever!Robert D Roseman
Iggy G. on Birdeye
5 years ago
04/05/2016, 04:21 AM
We've deployed 8x8 (then Packet 8) back in 2006. Never looked back and only referred it countless times! We are a small business with several VoIP lines. Works great! Great features!
Kimberly on Birdeye
6 years ago
02/03/2016, 09:26 AM
I live in rural Alberta, Canada and we run a family operated plumbing company. It was suggested to me that a VOIP phone might work for us. 8x8 was recommended but I should have done my research first! On July 1, 2015, I inquired about their Voip phone. The salesman, Kevin **, rushed me into purchasing. Only minutes later I get an email asking me to confirm the order, if I don't confirm it by July 1, 2015 by 5:00 it will be canceled. Before I get to confirm the order, I get a second email thanking me for my order. I thought that was odd, I should have called him on it then but I thought --"well It's already done I'll just give it a try, especially if it saved money like they claimed." (He didn't even spell my last name right.)So I am setting it up with the technician, and the only phone number they can issue me has an area code several hours away (780 area code). How am I supposed to run my small town business with a long distance business number? Business will die out if I try, as there are 3 additional plumbing companies in town. He promises to phone back and fix it. I never hear from him again.Long story short. This is my problem, not theirs, apparently--it's all mine. It is now March 2016. I have paid nearly 300.00 in 8x8 monthly fees, and am looking at paying an additional 200.00 to cancel because I'm on the 3 year plan, and they don't want to take a loss. I will have paid over 500.00 when all is said and done and I never made one phone call on their beloved phone. All because the salesman and tech guy don't know their stuff and promise what they can't deliver.The 8x8 VOIP phone may work for American customers, but if you live in any other country, they are likely ignorant to how things work in yours. They will grab your money and run. I will never recommend this company and do my best to warn everyone I know away from them. I hope their precious additional 200.00 dollars is worth it and covers damage of a bad review.To their credit the staff helping me with the cancellation were kind, courteous, and apologetic. Joseph was helping me finish it off, but according to him his higher ups just didn't want to take a loss, so here I am. While Joseph is helping me, he looks to see if it is even possible for them to issue me a number with a 403 area code. He confirmed that they sold me something that they never could provide.
Erik G. on Birdeye
6 years ago
12/11/2015, 02:07 AM
We had been using another Company to host our VOIP services for several years. Aside from the constant service outages, we could never get answers as to how long the service would be down, the technical help was useless and the phones that they sold us for the system we terrible and they refused to swap them. Their website was useless and impossible to navigate. On top of it all, the charges were extremely high and they kept trying to lock us in to long term Contracts to save only a few dollars!!! We switched to 8 X 8, and everyone from the sales person to the technical help to the Managers have been wonderful!! The phones they sold us were reasonably priced and had the features that we wanted, their website is easy to use, the service has been excellent and most of all the price is right for a small business!! I would reccommend them to anyone looking to use this type of phone service!!
Scott M. on Birdeye
6 years ago
12/11/2015, 02:04 AM
I love the face that I can answer my business line anywhere I take my VOIP phone with me, plus if I need to be mobile, I can use the 8X8 app on my iPhone and answer business calls without my customers knowing that I am not in the office. This seamless solution creates the illusion that I am in my office and always available to my customers which makes them very happy.