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8x8 - Campbell, CA
About this business
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
In operation, our 8x8 services have been reliable, and tech support has been prompt and helpful every time we've had a question. When we were shopping for a VoIP providers, 8x8's sales technician was the only one we came across who had the technical training necessary to answer our questions about security and the technologies used. Every other vendor's sales representative -- and we talked to a bunch -- had to escalate those questions to a separate technical employee. Our takeaway: The people at 8x8 know their stuff.
Honestly, we were completely and thoroughly disappointed with 8x8. Over a period of roughly 6 months, 8x8's terrible, ignorant, and otherwise completely inept tech support cost us nearly a dozen clients, tens of thousands of dollars in man hours and refunds, and left us with numerous additional clients without support or usable service. We reached out to a wide array of senior management officials, and not a single one EVER felt it was worth their time to help support a primary partner. Above and beyond all of this, 8x8's... read more
8x8 has been a extremely good quality service for us. We have used other VOIP products in the past that have had voice quality issues and dropped calls. Prior to switching to 8x8 I researched and interviewed several providers to determine what features were offered and gather reviews on similar businesses' experiences. 8x8 has been very reliable and on top of that it includes some useful features. I would have given 8x8 five stars if the additional features worked as well as its VOIP. We have used both the texting featur... read more
I used 8x8 virtual office for my business. I liked the convenience of using a headset with my hands free for computer work and talk at the same time over the phone in my business. 8x8 virtual office provided exactly what I needed for my business. As I am back in school, I have to cancel my service because I am no longer working. 8x8 did not make it hard at all for the cancellation. I would recommend 8x8 to others for their low cost in the business plan and the clear quality sound which I didn't have a problem with static tha... read more
We recently relocated our office and upgraded all of our technology to include VOIP soft phones. After experiencing downtime for about 50% of the time, we finally switched to 8x8 and have had about 3 hours of total downtime in the past month, which was caused by a faulty router and not the phone system. Thanks 8x8!
As a small religious non profit organization, we are grateful to have a VOIP phone system that supports our staff who are located in 3 buildings and it is affordable. In the past we would have needed to buy our own phone system and maintain it. We now keep updated with 8x8, have immediate customer service, and are using the latest technology. We love our phone system. We are grateful.
8x8 allows Nueva Vida to reach out to many Latino communities and families in the D.C., Maryland and Virginia region. Our mission is to inform, support and empower Latinas whose lives have been affected by Cancer. Thus, 8x8, provides us with a reliable phone and fax lines, which provides Nueva Vida the ability to connect with various Hospitals and support centers in a timely manner. The VOIP system has been very useful and convenient for the type of work that we do. We are constantly communicating with women and communities ... read more
Instead of keeping our old system we went with your modern "cloud" VOIP solution and almost overnight we went from a can and string system to a modern sophisticated one. We now have a wonderful modern call center and our desk phones work flawlessly. Should we need to forward our calls away from our desk phones we have the softphone, iPhone App and other options so we never miss a call. Hats off to you guys! Mark Weingarten Affiliated Physicans New York
8X8 support for Polycom phones SUCKS! -- A very large and respected animal hospital was having issues with their phone system and switched to 8x8 and VoIP systems. I watched as the administrator was struggling with the system and they brought in a local IT company to address the issues. From the beginning, this poor bastard got NO help from 8X8 until he stopped listening to them and started contacting the other vendors that were a part of the system to narrow down the problem was with one vendor and finished with 8x8.It was ... read more
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.7 star rating with 173 reviews.
When is 8x8 open?
8x8 is closed now. It will open on Friday at 9:00 a.m.
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