8x8 - Campbell, CA

Kevin M. M. 

on Birdeye

8 years ago

My small business, which now has about 20 phones, has been a 8x8 user for about 7 years and until recently the issues have been manageable. Recently we encountered severe compatibility problems with 8x8 phones and Comcast highspeed internet access. 8x8 is not compatible with the standard gateway cable modem typical installed by Comcast. 8x8 solution to this problem is to request Comcast to install a single port stand alone cable modem and then configure a stand alone router to sit behind the cable modem. This is a more co... read more

Kevin M. M. 

on Birdeye

8 years ago

My small business, which now has about 20 phones, has been a 8x8 user for about 7 years and until recently the issues have been manageable. Recently we encountered severe compatibility problems with 8x8 phones and Comcast highspeed internet access. 8x8 is not compatible with the standard gateway cable modem typical installed by Comcast. 8x8 solution to this problem is to request Comcast to install a single port stand alone cable modem and then configure a stand alone router to sit behind the cable modem. This is a more co... read more

Monster Transcription L. 

on Birdeye

8 years ago

Bar far, 8x8 is the absolute worse VOIP soft phone virtual desktop system I have ever used. There system has gone down leaving me helpless with my customers. Basic level support is very limited. Upper level support never ever gets back to you even after multiple ticket requests. Again, I have never had worse service with any other company in working with my business. Never again. Btw- I am a soft phone user using the virtual office desktop software. I would never recommend just because of their lack of response in service. E... read more

Joe R. 

on Birdeye

8 years ago

Great Company! I love 8x8 I have been with them for years! Highly recommend the VOIP phone for your company or just personally if you use WiFi only without paying for 4g :) 

Zach C. 

on Birdeye

8 years ago

I started using 8x8 a few months back for my business and have loved the phone quality and service that I have received from Bill Fischer. I just add a couple more lines and am paying considerably less than would be with traditional carriers. The app is great, although quality is effected by the coverage and cell service. Remember that when getting into an VOIP phone system, the limitations are greatly effected by your internet service provider, bandwidth and network traffic, don't blame the taxi driver for the traffic. I'm ... read more

Stephen R. 

on Birdeye

8 years ago

Our company joined 8x8 near the end of 2008. We'd been on an in-house system, and it was getting pretty old. At the time, we had around 25 employees, and maintaining and managing the phone system was just another task that our IT department of one had to handle. We decided to give 8x8 a shot, and it's one of the best decisions we've made. The service and support have been fantastic, and a lot of that is thanks to our account manager, David. We've had almost no downtime, and the addition of free services such as the soft-... read more

J B. 

on Birdeye

8 years ago

Would never change back to a "copper landline" or "local VOIP" provider. Great product, easy to use and extremely cost effective. 

John G. 

on Birdeye

8 years ago

I had telephone units from another VoIP company that was charging me too much, and when I called to reprogram my phones I came across James Lee. James was very patient and listen good to my every question and gave me a confident answer. I thought I got on his nerve a couple of times, but he was just listening. After a long 2 hours call, my system was running and I couldn't be happier. Saved me from buying new phones too. 

John G. 

on Birdeye

8 years ago

I had telephone units from another VoIP company that was charging me too much, and when I called to reprogram my phones I came across James Lee. James was very patient and listen good to my every question and gave me a confident answer. I thought I got on his nerve a couple of times, but he was just listening. After a long 2 hours call, my system was running and I couldn't be happier. Saved me from buying new phones too.