8x8

Kaleb 

on Birdeye

7 years ago

Vet the businesses that use your app. I am tired of receiving scam calls from fake business that now have a platform to mimic any company they choose. 

AURORA A. 

on Birdeye

7 years ago

After experiencing issues with "ghost" calls I tried to get tech support to assist. I could never get resolution and 8X8 would not cancel my contract without charging a penalty even though the phone system was not functional. very dissatisfied. 

Julie W. 

on Birdeye

7 years ago

We had been customers since 2011, and found a lower VOIP tied in to our internet. When we went to cancel 8x8, we were told we had to pay over a $500 penalty to cancel "early". Said we had a "promotional" rate that renewed yearly. We have NEVER received an annual renewal email stating that we had a "promotional" rate we would be locked into for the next 12 months. VERY DISAPPOINTED IN THEIR awful, stinky customer service. This is no way to treat anyone. DO NOT GO WITH 8X8!!!!! And by the way, we are getting much better sound/... read more

Ronald 

on Birdeye

7 years ago

It was a horrible company. I was cheating out of money. At the time of cancellation the told me i didn't owe anything and then the next came they took funds out of my account saying i owe the back pay. I think ths company is a scam to get money because there losing money in the stock market. Then also told them the money had already been taking out of my account before. So please don't set yourself or your business up to be scam by a legal. 

Ryan Meyer I. 

on Birdeye

7 years ago

I requested a quote from their website at the end of August and a couple of times in September without a response. I finally filled in an info form and was contacted by a manager on September 14th. He promised an urgent reply from sales. The sales person finally got in touch with me a week later. He asked to schedule a call with me and then didn't show up for it. I told him it's fine - I just want to get set up ASAP and I'm ready with my CC info. That was two weeks ago... still waiting to even get a quote, much less start us... read more

James P. 

on Birdeye

7 years ago

I would be very hesitant before signing any agreement on your phone system with 8x8. I used them for years and when it comes time to cancel they make you jump through a million hoops. In my case they said my account was canceled yet the two different reps were not able to do it. I finally had to call back months after I was told it was canceled to try and get a refund when I noticed my card still being charged. After being on hold and switched departments for over an hour a manager named Santiago in their retention depar... read more

Cal V. 

on Birdeye

7 years ago

There should be an option to leave ZERO stars. Customer support is absolutely awful. Each representative gives you a different story and misinformation. Supervisory staff is not helpful and unwilling to make it right after subordinates have given wrong information. Save yourself the headache and go with another carrier. Their prices are compatible with most other carriers out there, but their support is absolutely disgraceful. 

William L. 

on Birdeye

7 years ago

We used 8x8 telephone for 14 years and the first 12 years was a good experience. Something happened that made them no longer care about their customers. First, we needed the bills to start being sent to our main office. Every single month for 2 years we called and was never able to accomplish it. At one point we were even told it wasn't possible which obviously isn't true. We never did get it resolved. When we did have a problem, we were referred to tier 3 when our issue could not be resolved which guaranteed a call within ... read more

Bob K. 

on Birdeye

7 years ago

How good is your system? 8x8 test won't run on my system using Firefox. Can't evaluate.