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8x8
- Technology
- Campbell, CA
About this business
Program doesn’t work. Can’t access our messages. No one responds to email or phone calls for help
My calls often drop (an issue I never have with my personal phone provider).
Salesmen accepted demo contract and billed me for months without authorization. Lost 4 hours trying to resolve and still not fixed. Can't be more unhappy with the whole experience!
Your referral program is a scam. I never recieved my referral check, i have since canceled, i like the service up until that point but i refuse to do business with a company that just keeps saying the check is in the mail. Its unfortunate to, because im in the lricess of quoting a 225 person call center and all my quotes are higher than 8x8 but i refuse to ever get scammed again.
I was not properly informed. The equipment did not work because I only have WiFi. I told the sales person who was only interested in meeting his quota... I was not fully refunded my money,
I’ll start by saying the sales and implementation team is great. The customer support well.... That leave much to be desired. I was having a phone issue and after speaking to multiple people who I couldn’t understand due to the language barrier and then chatting with one who ended the chat after telling me it was a different tier issue. I wasted over an hour of my day being on hold, chatting, and talking with people who couldn’t assist me before finally getting to someone who was able to help. Customer service shouldn... read more
x8 VOIP = Over-Priced Horrible Service and Even Worse Customer Service After 12 years of service with 8x8 (formerly Packet8), paying over $360 yearly for a single residential phone line with unlimited Domestic only, the Uniden VOIP cordless phone they provided stopped working and became unusable due to static interference on the line. After numerous calls to 8x8 to get the problem repaired in October and November of 2018, I was finally informed 8x8 does NOT support or offer residential phone service anymore and that we wou... read more
your system has worked since the day i implemented it
When I closed my business, they said I had to pay out my contract and cancel at the end of the contract, when I called at the end of the contract they told me that because I hadn't called 30 days in advance, they went ahead and renewed my contract and there was nothing I could do but pay out the remaining 12 months. I'm now opening a new business and will not be using them. There are a ton of other VOIP providers out there, I highly suggest going with someone else.
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 3.9 star rating with 9,479 reviews.
When is 8x8 open?
8x8 is open now. It will close at 5:00 p.m.