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8x8
- Technology
- Campbell, CA
About this business
I own a company that has been a loyal 8x8 customer for 5+ years with up to $750 per month in business to this company. Today I discovered that 4 yrs ago our sales rep added a feature to one of our lines junior employee's lines without our knowledge with a recurring charge of $12.99/mo. While we have NEVER used or activated the feature (because we didn't order it and didn't know it existed), 8x8 has charged us the recurring fee every month for several years. Their customer service is AWEFUL. When we complained they on... read more
8x8 has been billing us until today 4/5/18 for a fax line we cancelled on 9/25/15. They claim we never told them to cancel it however it was ported from another service provider on 9/25/15. Their solution was a $23.00 refund when it should've been well over $700.00. Bad service all around and i am contacting the FCC.
Worst Service I Have Ever Experience
A very mixed bag. The ability to plug the phone into any working ethernet outlet is nice. The cost is reasonable. The phone directory takes several minutes to display which makes it a useless feature. In large part the phone service has been available when needed. The rewards program is a bit shaky; applying for the rewards isn't always possible, no matter what the salesman tells you - and of course the answer is different after you've signed up. I submitted a ticket because the website interface was not working - it ... read more
I cancelled my account in August 2017. They continued to try to charge my card. I had to file a dispute with PayPal and it was resolved in my favor 10/17/2017. They charged my card again in Feb 2018. I called customer service they said that I didn't cancel my account properly and wouldn't issue a refund. As a disabled veteran I am on a very limited budget. I was totally disgusted by the way this GARBAGE company treats people.
terrible customer support. Do not get 8X8
I went to 8X8 for integration into my salesforce CRM. 3 months later and its still not done. This company has the worst customer service in history. The support people contact you. Then disappear and don't resolve your issue. Its the worst. My numbers haven't ported I've logged multiple cases they contact me take info and disappear. The same with the salesforce integration. This has been a terrible experience and a waste of my time and money.
Terrible customer service do not get 8X8.I went to 8X8 for integration into my salesforce CRM. 3 months later and its still not done. This company has the worst customer service in history. The support people contact you. Then disappear and don't resolve your issue. Its the worst. My numbers haven't ported I've logged multiple cases they contact me take info and disappear. The same with the salesforce integration. This has been a terrible experience and a waste of my time and money.
Business response:
Hello Don, We're so sorry you've had a poor experience with 8x8. We value you as a customer and want to make sure that you are getting the best customer service possible. We would love to turn this situation around for you, so please send us an email at social@8x8.com with your account information and we'll follow up with you promptly. The 8x8 team
Terrible pricing and interface, just try getting rid of it. Run don't walk
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 3.9 star rating with 9,479 reviews.
When is 8x8 open?
8x8 is closed now. It will open tomorrow at 8:00 a.m.