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8x8
- Technology
- Campbell, CA
About this business
We scheduled a meeting using Google calendar and Chrome, with the 8x8 extension. The meeting invitation went out properly, and everybody could click on the link and join the conference. However when each of 3 different parties, including myself, joined the conference no one could see or hear each other. I was the host of the conference I could not see that anyone else had joined. One person sent me a screenshot and he was in the same meeting as I was, but on his screen, he was the only attendee. This of course, is totally ... read more
Phones didn’t work for two mo this and I am new Client. Sales rep never calls me back!!
Terrible customer support and does not support all feature sales said it would.
Some issues w unavailability
No help from customer service Poor clunky design to website , extremely poor. Condescending and nasty customer service agents— takes hour And hours of sitting on hold or cycling Through different agents until find one that is Competent .
terrible customer service. terrible implementation. made promises that couldn't be kept. I dropped the company because of our poor experience.
Very poor customer service
The salesman, Robin Cortez, was not very knowledgeable about how the system operates and if it would even work with the type of internet we have. He should have never sold the system to me. If he was properly trained he wouldn't have and it would have saved everyone's time. While on the phone with him, in the midst of trying to correct a problem that he caused, he was very unprofessional and actually put me on hold to take a personal phone call from his wife. From the initial sales call to the return of the equipment it ... read more
Stay away. They will promise you the world, have a very friendly sales staff. Once you are with them, you do not matter at all. Horrible service an, after several attempts, I have yet to be able to get tech support for my non-working fax line. We also received a phone with a brken handset, which they said they would replace. Instead they send a new power cord and expect me to pay to return it before I get the handset.
Business response:
Hello and thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. We'll be reaching out to you personally to gather some more information on this so we can better help you moving forward. Cheers, 8x8
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 3.9 star rating with 9,479 reviews.
When is 8x8 open?
8x8 is open now. It will close at 5:00 p.m.