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8x8
- Technology
- Campbell, CA
About this business
This might be the worst customer service I have ever received. The problem is that it wasn't just one bad experience. There were countless problems with the sales team, initial setup, training, shipping & handling. It was a disaster & still to this day I can't get the sales person to return a call. They forgot to send me the wi-fi adapter so I couldn't use my phone. The warehouse said they shipped it but they obviously didn't & there was no packing slip. I had to go up to the local store & spend more money on a new one to ge... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Kurtis Hine. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. We'll be processing an RMA for your adapter and crediting you back. Cheers, 8x8
No one returns calls or emails and overcharging is common place. I run a network of 200 CEOs and 80% of those who are 8x8 customers experience the same. It has really gone down hill over the last 2 years.
Business response:
Thank you for providing your feedback and letting us know about this issue, Dean. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. Please get in touch with us by emailing us at social@8x8.com.
There is no way this company has a 4.8 rating. Customer service is terrible. They lock you in a year contract with no option to cancel even though you never use the service.
Possibly the worst company ever. Never got my phones up after 6 months canceled and then they charged an early cancelation fee for a system that they never got working.
Business response:
Hi Jeffrey. Thank you for your feedback! We would like to learn more about what happened during the 6 months leading up to your cancellation. We strive to provide not only great customer support but a product that works, so we will definitely look into your account history to see what we need to address. Please send us an email with your account information to social@8x8.com.
I have had the service for over 6 weeks and have had to call daily to get my phone numbers ported over. In the meantime, you are paying two different carriers. A little frustrating. I have to initiate everything or it won't get accomplished. Once everything is finished, I hope the service it good.
Business response:
Hi Billy. We definitely understand your frustration with this! We want to make sure this situation is resolved so you can begin fully utilizing the service as we understand the importance of this to your business. Please send us an email with your account information to social@8x8.com and we'll help you out from there.
Terrible company, lied about price, terrible customer service. No responses after months of waiting, stuck in contract. Shady company with terrible customer service, long story short is we were quoted $133.46 a month and then our bill was 164.84 a month and they have given me the run around for several months with no solution in sight. Never received calls back when told I would be called back. They did not respond to BBB, yet somehow still have an A+?
Have been with this company since 2012 have had issues with services dropping and not hearing people and customer service and unexpected price increases that needed to be always called into to adjust. Finally had enough went to Ring Central at half the price. Called in to cancel and found that contract auto renews which I take responsibility for but the supervisor had no interest in working with me in regards to the $800 cancellation fee. He said he wouldn't say if he could wave those fees but wouldn't cause a contract i... read more
Business response:
Hello Jeffrey and thank you for your review. We appreciate your honest feedback and we're so sorry that we did not provide you with the best experience possible. We'll be looking into your account history and interactions to make sure we grow and get better from this.
horrible, Don't Use them, try anyone else but them
Horrible. We implemented in Nov 2017 and still have a ton of issues. We are compliant with 8x8's system requirements, firewalls, etc... still a TON of problems- random issues that 'fix' themselves, complete auto-attendant failure for no apparent reasons, mystery issues that they themselves can't resolve. This has been by far the worst - WORST- implementation that I have had to go through. If anyone asks me , I will tell them to not go with 8x8 - to consider another supplier with a more stable platform.
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 3.9 star rating with 9,479 reviews.
When is 8x8 open?
8x8 is open now. It will close at 5:00 p.m.